Customer Service Technician

MAU is hiring a Technical Field Representative (Heavy Industrial) in Augusta, GA. As a Technical Field Representative (Heavy Industrial), you will support maintenance, warehouse operations, and project management activities to ensure exceptional service delivery, inventory control, and customer satisfaction. This is a cross-functional role that combines technical, logistical, and customer-facing responsibilities. This is a direct-hire opportunity.Benefits Package Sick leave Health insurance Dental insurance Vision insurance Paid vacation Paid holidays Paid time off On-the-job training Shift Information 8-hour shifts, Monday-Friday (8:00 AM-5:00 PM or 7:00 AM-4:00 PM) If working through lunch, Fridays are typically a half day Required Education and Experience Proven maintenance record and experience General Requirements Strong communication, interpersonal, customer service, and sales skills Excellent planning and time management skills Excellent problem-solving skills Ability to convey technical information clearly Strong leadership and teamwork skills Willingness to work toward service and parts sales goals Essential Functions Work closely with internal staff to address customer needs Perform detailed inspections of equipment at customer sites Recommend replacement of worn or damaged parts Identify areas for maintenance improvement and communicate them to the customer Prepare detailed reports of inspection findings Respond to customer requests for maintenance assistance Collaborate with customers to understand their maintenance needs Discuss equipment needs and system requirements with operators and engineers Contribute to the development of unique, value-added maintenance solutions Solicit and report client feedback to management Build long-term relationships with customers Identify areas for internal improvement and communicate them to management Develop strategies to increase maintenance revenue Work with the internal team to address customer needs Organize and maintain the warehouse and inventory Coordinate inventory replenishment shipments Receive and stock incoming shipments Organize, arrange shipping, and dispatch all parts requests Maintain an accurate parts inventory spreadsheet after each transaction Conduct periodic inventory counts (March, June, and September) Conduct annual inventory count (end of December) Collaborate with potential customers to understand parts requirements Help develop value-added parts solutions Solicit and report client feedback to management Build long-term relationships with parts customers Identify areas for improvement and communicate them to management Develop strategies to increase parts revenue Collaborate with Lead Technician and Management to address customer needs Identify and arrange introductory meetings with new customers Maintain routine contact with potential customers Generate sales leads and work to secure orders Prepare and present product presentations to customers Understand and assess customer requirements Discuss equipment needs and system requirements with operators and engineers Develop unique, value-added customer solutions Solicit and log client feedback, analyze data, and create customer targeting strategies Identify areas for internal improvement and communicate them to the team Build long-term relationships with new and existing customers Set and achieve sales goals and quotas Perform additional duties as assigned

Created: 2026-03-04