Processing Assistant IV - Family Services Admin Support

Salary : $37,739.00 - $48,115.00 Annually Location : Pittsboro, NC Job Type: Full-Time Job Number: 202600361 Department: Social Services Opening Date: 02/20/2026 Closing Date: 3/6/2026 11:59 PM Eastern FLSA: Non-Exempt WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS. To Apply: Become a part of the best local government in North Carolina click "Apply" in the top right corner. All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening. Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time. Please Note: After submitting your application: Log into your account daily. You will receive emails and notices from hiring managers asking you to complete tasks. You do not want to miss these. The references you provided will be asked to complete a form. This does NOT mean you will be interviewed. It is an automated process in NeoGov. We recommend you sign up for text message alerts when you create your account. If you have issues with submitting your application, please contact Neogov Applicant Support at 1-855-524-5627. Return to the Job Description Passionate about creating amazing customer experiences? Thrive in a high-energy, detail-driven setting? Come be part of a vibrant team that knows how to have fun, provides opportunities for professional and personal growth, rewards your hard work and has unbeatable benefits! This position assists the Family Services Division at the Department of Social Services, which includes Adult and Children's Services. This role performs a range of administrative duties and provides support to the Program Administrator, Program Managers, supervisors, and social workers within the division. Primary duties include updating information and entering data into a variety of state systems, requesting certified medical records and other documents necessary for court, acting as liaison between division staff and agency legal team, acting as backup for other administrative support functions within the division, and running a variety of background checks and monthly reports. This position is also responsible for assisting with client records and assisting with other projects as needed. Essential FunctionsRequests certified medical records and certified criminal records for the preparation of court; uploads documents into SharePoint as needed for agency legal team. Assists supervisors and social workers in tracking and obtaining other needed documents for court. Performs administrative duties and assists with financial processes for Family Services staff, including completing overnight/travel requisitions, entering purchase requisitions into the county financial system, completing payment requests for invoices and trust fund accounts as needed; Provides a multitude of various supports to staff as needed including but not limited to preparing items to be mailed, making contacts with various parties, scanning and tasking documents, assisting with mailings, performing Lexis Nexis searches, tracking down authorizations from providers, and assisting with record review or clean-up as needed; Updates and enters information into the child welfare system (CWIS/PATH NC) including placement information, case plans, medical and educational plans, etc. Assists with the planning and preparation of community awareness events and projects such as Child Abuse Prevention Month, Elder Abuse Awareness Month, National Adoption Day, and Christmas programs; Collaborates and assists agency fiscal staff and county IT with the tracking and inventory of county issued equipment for the division such as cell phones, headsets, laptops, charging cords, etc. Assists with maintaining current information in the foster care database, contacing private providers to obtain needed authorizations, entering resources and payment information into CWIS, and preparing the monthly foster care payment report as needed; Assists with setting up new staff and troubleshooting access issues for databases such as day sheets, iiReception, OAASIS, PATH NC, etc. Tracks placement and payment issues, brings them to the appropriate parties' attention, troubleshoots, and assists with problem-solving; Assists with the entry of data such as 5026's and 5027's into the appropriate state systems as needed; Assists with monthly reports from various state systems for both child welfare and adult services; Participates in preparing for program monitoring, financial audits, and other quality assurance functions as needed; Assists with managing the Family Services resource room, oversees donations from the community, and assists with other projects as needed such as annual holiday programs; Acts as a Notary Public and accompanies staff into the field as needed; Assists with the management of agency fleet cars including maintenance, repairs, and monthly reports; Participates in shelter operations or other weather-related incidents as needed; Performs other duties as assigned. Minimum Qualifications High school diploma or GED and at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience. Familiarity with Social Services programs and software is preferred but not required. Ability to speak Spanish is preferred but not required. Knowledge, Skills, and AbilitiesAbility to perform work accurately and have strong attention to detail; Strong math and computational skills; Excellent listening skills and the ability to accurately follow instructions; Ability to manage day-to-day tasks independently and be a self-starter; Strong organizational and time management skills; Ability to perform work efficiently and effectively; Demonstrated computer proficiency and flexibility to accommodate varied task assignments; Ability to manage conflict, remain neutral and fair, engage with people of different backgrounds, and treat all equitably; Ability to plan and coordinate; Ability to deal tactfully with others and to exercise good judgment in appraising situations and making decisions; Ability to be flexible and to work as a team player with a demonstrated willingness to assist others; Ability to demonstrate good verbal and written communication skills; Ability to demonstrate excellent customer service and public relations skills; Skill in operating standard office equipment such as computers, phones, fax machines, and scanners; Ability to learn and perform work using local and state technology systems including CWIS, X Cloud, Northwoods, iiReception, Microsoft Office programs including Excel, SharePoint, and Access databases, internet browsers, virtual meeting platforms such as Microsoft Teams and Zoom, and other commonly used electronic programs; Ability to operate a vehicle, navigate traffic, and work in a variety of settings in the community as needed; Ability to establish and maintain effective working relationships with County officials, department heads, peers, associates, and the general public. Physical Requirements This work requires the frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires sitting, speaking, hearing, use of hands and fingers, handling, feeling, reaching with hand and arms and repetitive motions, frequently requires walking and occasionally requires standing, stooping, kneeling, crouching, crawling, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas by means of spoken word; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data, using measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office.) Occasional fieldwork is required for fleet maintenance and notary public duties. Special Requirements Must possess a valid North Carolina driver's license. Must possess or obtain a North Carolina Notary Public. Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee's rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination. Chatham County has over 600 employees who play an important role in planning, designing, and maintaining government programs while delivering good customer service and maintaining fiscal responsibility. Our employees are our greatest asset, and we place a high value on training, so employees are well-educated and well-trained. Sure, while various career opportunities exist, none are as rewarding as working for Chatham County. We offer a competitive benefits package to full-time employees (working 30+ hours per week) including health care, dental, vision, retirement, 401(k), flexible spending accounts, life insurance, long-term disability, holidays, and paid leave. To learn more details, visit the on our website.

Created: 2026-03-04