Fixed Operations Analyst

About the Role We are seeking a highly analytical and detail-oriented Fixed Operations Analyst to join our team. In this role, you will be responsible for delivering data-driven insights that drive performance across our fixed operations departments - including service, parts, and body shop. You will leverage your Qlik expertise to build, manage, and maintain enterprise-level dashboards and reporting solutions that empower leadership to make informed decisions. Key Responsibilities • Design, develop, and deploy Qlik Sense and QlikView applications from the ground up, including data modeling, scripting, and front-end visualization. • Manage the full Qlik environment: server administration, user access controls, security rules, licensing, and performance optimization. • Serve as the internal Qlik subject matter expert, providing guidance and training to stakeholders and business users. • Analyze fixed operations KPIs including effective labor rate (ELR), parts gross profit, technician productivity, and customer pay vs. warranty performance. • Develop standardized reporting packages and ad hoc analytical outputs for department heads and executive leadership. • Collaborate with fixed ops managers to identify data gaps and implement process improvements backed by data insights. • Monitor data pipeline integrity and troubleshoot ETL issues, ensuring the accuracy and timeliness of all reports. • Maintain data governance documentation, including data dictionaries, source mapping, and refresh schedules. • Partner with IT to ensure seamless integration between Qlik and source systems such as DMS platforms (e.g., CDK, Reynolds & Reynolds, Dealertrack). • Track and report on departmental trends, flagging anomalies and providing actionable recommendations. What We Offer • Competitive base salary commensurate with experience. • Comprehensive health, dental, and vision insurance. • 401(k) with company match. • Generous PTO and paid holidays. • Ongoing professional development and Qlik certification support. • A collaborative, data-forward culture that values innovation and continuous improvement. Requirements Required Qualifications • 2+ years of hands-on experience with Qlik Sense and/or QlikView, including end-to-end application development. • Demonstrated experience in Qlik server setup, configuration, and ongoing environment management. • Proficiency in QlikView/Qlik Sense scripting (load scripts, set analysis, aggr functions, etc.). • Strong understanding of fixed operations within an automotive dealership or similar environment. • Experience with data modeling, ETL processes, and connecting to multiple data sources (SQL, Excel, ODBC, REST APIs). • Solid analytical and problem-solving skills with the ability to translate complex data into clear business narratives. • Advanced proficiency in Microsoft Excel and working knowledge of SQL. • Excellent verbal and written communication skills; comfortable presenting to senior leadership. Preferred Qualifications • Qlik Sense or QlikView certification (Business Analyst, Data Architect, or System Administrator). • Experience with automotive DMS systems (CDK Global, Reynolds & Reynolds, Dealertrack). • Familiarity with Qlik NPrinting for automated report distribution. • Background in service operations, parts management, or dealer group analytics. • Experience with cloud platforms (AWS, Azure) and modern data warehousing concepts.

Created: 2026-03-04