Cisco IP Telephony & WebEx Specialist

Cisco IP Telephony & WebEx Specialist Location : Cincinnati ,OH Type :Contract Keywords:Webex, Avaya, CUCM, Teams, Five9 Job Summary We are seeking a highly skilled Support Subject Matter Expert SME to manage and support Cisco WebEx and Cisco IP Telephony IPT environments The ideal candidate will have 810 years of experience in providing operational support troubleshooting and maintenance of these collaboration and telephony platforms Qualifications Experience 5 8 years of experience in supporting Cisco WebEx and Cisco IPT environments Technical Skills Cisco WebEx Strong knowledge of Cisco WebEx solutions including WebEx Meetings WebEx Teams and WebEx Events Proficiency in configuring and managing WebEx environments including user management meeting configurations and security settings Experience with WebEx Control Hub for centralized management and monitoring Familiarity with WebEx monitoring and performance tuning tools eg WebEx Analytics WebEx Status Dashboard Cisco IP Telephony IPT Strong knowledge of Cisco IPT solutions including Cisco Unified Communications Manager CUCM Cisco Unity Connection and Cisco Unified Contact Center Express UCCX Proficiency in configuring and managing Cisco IPT environments including SIP trunking call routing and voicemail Experience with Cisco IPT monitoring and performance tuning tools eg Cisco Prime Collaboration Cisco Unified RTMT Familiarity with network protocols eg TCPIP DNS DHCP and security protocols eg IPsec SSLTLS ProblemSolving Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues Communication Strong verbal and written communication skills with the ability to explain technical concepts to nontechnical users Certifications Relevant certifications in Cisco WebEx and IPT technologies eg CCNP Collaboration CCIE Collaboration are a plus Team Player Ability to work collaboratively with IT teams vendors and endusers Preferred Skills Experience with other collaboration and telephony platforms eg Microsoft Teams Zoom

Created: 2026-03-04