SUPERVISOR / QUALITY CONTROL LEAD

Federal Data Collection Center (DCC) Address: 61 Forsyth Street, SW Atlanta, GA 30303 Job Summary Provides daily supervision, quality control, and performance management for survey interviewers in support of federal data collection operations. Key Responsibilities Monitor interviewer productivity and quality metrics Conduct quality reviews and coaching Ensure performance standards (AQLs) are met Support training and certification tracking Coordinate with Project Manager and Government staff Document corrective actions and improvements Requirements Required Qualifications Supervisory experience in call center or survey operations Experience with quality assurance or performance monitoring Strong reporting and communication skills

Created: 2026-03-04