Assistant Hotel General Manager
Pennyflower - Louisville, KY
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Description Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry! Responsibilities • Manage a team of front office & back of house associates in order to meet goals of retention, training, customer loyalty, and cost controls. • Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed • Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention • Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas • Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service Qualifications • Have superb communication skills, organizational skills, and problem-solving skills • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • A proven record of experience managing a team, preferably in a hospitality role, is required • This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree • Must have at least 3 or more years of experience in the hospitality field
Created: 2026-03-04