Program Coordinator, Hospitality Centers

Job Type Full-time Description The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. We currently seek a full-time Program Coordinator to join and oversee our Hospitality Center team! The full-time Program Coordinator oversees Osborne's Hospitality Centers at New York State Department of Corrections and Community Supervision (DOCCS) correctional facilities. These Centers assist loved ones with the processing for visiting a person who is incarcerated. This role involves supervising approximately 25 part-time staff who work on weekends and holidays, acting as the Osborne liaison to DOCCS, and ensuring the successful achievement of program goals. The Coordinator will maintain superior relations with DOCCS staff and provide excellent customer service to visitors. The work schedule is 5 days per week, Thursday to Monday, with required weekend hours from 7 am - 3 pm. See details below regarding required travel.Salary: $64,000 - $66,640 annually Essential Duties: Supervision & Management: Recruit, train, and manage Hospitality Center workers, including directly supervising the Senior Hospitality Center worker and their team. Operations & Logistics: Oversee the operation of each Center (currently 19 centers in Western and Central New York), proactively addressing on-site issues, and scheduling staff coverage for weekends and holidays. Compliance & Reporting: Adhere to established DOCCS and Osborne guidelines and ensure accurate and timely record-keeping and reports in collaboration with the Data Analyst. Stakeholder Engagement: Actively engage with funders and DOCCS staff to maintain positive working relationships and garner supplemental funding or in-kind resources. Training & Development: Develop a training curriculum to enhance consistency and professionalism in Center operations. Direct Support: Provide assistance to visitors related to visiting, packages, communication, and other basic prison concerns, and offer direct backup coverage to local facilities when needed. Travel: Must have a reliable vehicle for quarterly and occasional, timely weekday or weekend visits to Centers statewide for meetings and to train new staff. Mileage is reimbursed at the federal IRS rates. In-person attendance is required to collaborate with coworkers. Perform other duties as needed and assigned. Requirements Minimum Qualifications: Associates Degree in Human Services, Public Administration, Criminal Justice, Social Work, or a related field. Three years of experience supporting a non-profit organization in a supervisory capacity. Knowledge of and competence within the correctional environment. Key Competencies, Skills, and Knowledge: Clearance: Ability to obtain and maintain clearance to work in New York State prisons, including a background check. Communication & Conflict Resolution: Excellent communication and conflict resolution skills, as well as effective oral and written communication skills. Technical Proficiency: Competence with database entry and proficiency in Microsoft Office and/or Google Suite. Organizational Skills: Ability to work effectively under tight deadlines, pay strong attention to detail, and possess strong time management skills. Interpersonal: Ability to work in teams, collaborate effectively with people in different functions, and communicate with all levels of the organization to build strong relationships. Initiative: Ability to analyze and integrate information independently, take the initiative, and drive for results. Related Knowledge: Prior knowledge of prison family issues, with the ability to interact with a diverse population, is required. Good organizational, communication, and problem-solving skills are necessary. Benefits of Working at Osborne Generous benefits include four weeks of vacation, tuition reimbursement, a flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. Salary is based on commensurate experience and other qualifications. Salary Description $64,000 - $66,640 per year

Created: 2026-03-04