Restaurant Operations Manager - Chick-fil-A Maple ...

About Us Chick-fil-A Maple Grove exists to win hearts every day by delivering elevated guest experiences and developing remarkable people. We're seeking a servant-hearted, results-driven Operations Manager to help lead our growing restaurant. This role is ideal for leaders who love developing teams, optimizing systems, and creating a culture of excellence. What You'll Do This is a hands on position in a very busy restaurant. This position requires someone with ambition, commitment to excellence, and great work ethic. Operational Leadership Lead daily restaurant operations and uphold Chick-fil-A standards in food safety, speed, and hospitality. Coach and hold others accountable to KPI goals for accuracy, throughput, and guest satisfaction. Execute systems that enhance efficiency, productivity, and overall business results. Maintain operational excellence in cleanliness, food quality, and facility presentation. Resolve guest issues with care and professionalism using the HEARD model. Manage cash accountability, deposits, and compliance checklists. Ensure team adherence to policies, dress code, and service expectations. Team Development Recruit, interview, and onboard new team members and leaders. Provide consistent feedback and recognition; conduct reviews and development plans. Model servant leadership and build a culture of respect, teamwork, and growth. Participate in leadership meetings and community engagement events that support our mission. Who You Are Proven experience in restaurant or retail operations management (2+ years preferred). Strong leadership, coaching, and accountability skills. Organized, detail-oriented, and calm under pressure in a fast-paced environment. Data-driven decision maker familiar with KPIs and performance tracking. A genuine servant leader who leads by example and inspires others. Flexible schedule availability (no Sundays). Perks & Benefits Competitive pay Medical, dental, vision, PTO, and 401(k) Leadership development & Operator mentorship Scholarship opportunities (Remarkable Futures up to $25,000) Sundays off A workplace that invests in your growth, skills, and purpose Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) matching

Created: 2026-03-04