Manager, Building Services

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU! Location Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Oversee daily operations and supervises the daily work assignments of custodial services on assigned campus and/or locations. Conducts custodial training and ensures effective cleaning standards are consistently met. Monitors employee safety and all work-related activities. May be required to work on both the Kennesaw and Marietta campuses or other University locations as needed. Ensures adequate inventory of supplies, materials, and equipment to carry out custodial work assignments. Conducts routine custodial inspections and consolidates daily, weekly, monthly, and quarterly inspection reports for review with leadership. Responsibilities KEY RESPONSIBILITIES: 1. Serves as the primary customer service point of contact for all custodial needs across assigned campuses and/or locations 2. Supervises custodial staff members as required, ensuring proper work allocation, training, coaching, performance management, and adherence to established policies and procedures 3. Works extensively in campus buildings to support daily custodial operations, maintains cleaning standards, and addresses issues promptly 4. Develops and implements custodial plans, strategies, and quality assurance programs to meet departmental missions, performance expectations, and safety standards 5. Coordinates and oversees custodial support for special events, ensuring appropriate staffing for weekdays, weekends, and high-priority needs 6. Manages all campus floor care projects, ensuring proper methods, quality, and timely completion 7. Monitors and follows up on work orders across assigned areas to ensure accuracy and timely resolution 8. Oversees and evaluates contract cleaning vendors to ensure compliance with performance standards and University expectations 9. Resolves customer concerns professionally and maintains communication with building occupants to ensure satisfaction 10. Maintains and monitors cleaning supply and equipment inventories to ensure availability across all assigned locations 11. Conducts regular inspections, identifies deficiencies, issues corrective actions, and reports facility conditions requiring repair and follows up to verify completion according to set standards 12. Establishes and maintains recordkeeping systems, documentation, and operational processes for custodial services 13. Administers the operating budget, including procurement, invoice verification, and cost-effective resource management 14. Provides administrative, technical, and customer service training to departmental employees and ensure ongoing staff development 15. Applies University and departmental policies consistently, including the use of progressive discipline when necessary 16. Fosters a cooperative, team-oriented, and high-performance work environment that promotes productivity, quality, and employee engagement Required Qualifications Educational Requirements Associate's degree from an accredited institution of higher education in a related field or an equivalent combination of relevant education and/or experience. Other Required Qualifications Current, valid, and unrestricted driver's license Required Experience Five (5) years of experience managing custodial services and cleaning operations. Preferred Qualifications Preferred Educational Qualifications An undergraduate or advanced degree from an accredited institution of higher education in a related field Preferred Experience Experience in management or supervision within custodial services Previous experience in staff training and development Proposed Salary The budgeted salary range is $63,800 to $66,800. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits. Knowledge, Skills, & Abilities ABILITIES Able to thrive in a diverse environment Able to work after regular hours and other non-scheduled times as needed Able to handle multiple tasks or projects at one time meeting assigned deadlines KNOWLEDGE Knowledge of principles, practices, and procedures for cleaning and maintaining facilities Knowledge of proper use of cleaning chemicals, equipment, and safety protocols SKILLS Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, . Other Information This is a supervisory position. This position does not have any financial responsibilities. This position will be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time Background Check Standard Enhanced Education DMV 9 Panel Lab Drug Test Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

Created: 2026-03-04