Administrative Officer 2

Salary: $59,345.00 - $90,211.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2026-42921-08640 Department: Department of Labor & Industry Division: LI OUCTS ACD AUD SPT UNT Opening Date: 02/24/2026 Closing Date: 3/9/2026 11:59 PM Eastern Job Code: 08640 Position Number: 00120282 Union: Non-Union Bargaining Unit: A3 Pay Group: ST07 Bureau / Division Code: 00122499 Worksite Address: 651 Boas Street, 9th Floor, Room 900 City: Harrisburg, Pennsylvania Zip Code: 17121 Contact Name: Meshal Ghori Contact Email: Bureau / Division: Office of Unemployment Compensation Tax Services, Audit and Compliance, Administration Audit Support Unit THE POSITION Are you an experienced administrative professional looking for a new opportunity? The Department of Labor & Industry is searching for an analytically minded Administrative Officer 2 to join the Audit and Compliance Division. This position is responsible for analyzing data related to business tax records to identify categories of businesses which may have misclassified workers or are underreporting wages. Bring your talent and ambition to our office and unleash your potential! DESCRIPTION OF WORK As an Administrative Officer 2 in the Audit Support Unit, you will play a key role in developing, managing, and improving data exchanged with federal and state agencies, leveraging this information to perform cross-matching with tax records and generate potential audit leads. Work involves receiving other requests for investigations that will need to be analyzed to determine if an audit lead is viable thus reducing costs and giving auditors quality audit leads. You will also have the opportunity to analyze audit and investigative results to provide feedback and recommendations to auditors and management for improvements to the overall audit process and to ensure Unemployment Compensation Tax Services (UCTS) is compliant with the Tax Performance System (TPS) measures. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Work schedule may vary based on operational needs. Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week upon successful completion of the required training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: The starting salary is non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements: One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or Any equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 1 for one full year or more? Yes No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.) 03 How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting, or procurement? 3 years or more 2 but less than 3 years 1 but less than 2 years Less than 1 year None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Master's degree or higher Bachelor's degree Some coursework None 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our Yes 07 WORK BEHAVIOR 1 - WRITTEN COMMUNICATION Compiles information for financial, statistical, monthly, or other reports; manuals; letters; memoranda; training materials; policies; and procedures, to record information, respond to correspondence, or disseminate information. Creates documents for review, approval, and distribution to a variety of audiences. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience compiling information for reports; manuals; correspondence; training materials; or policies and procedures in order to record information, respond to correspondence, or disseminate information. I created documents for review, approval, and distribution to a variety of audiences. I was responsible for the entire document. B. I have experience creating portions or sections of reports; manuals; correspondence; training materials; or policies and procedures in order to record information, respond to correspondence, or disseminate information. I created portions or sections of documents for review, approval, and distribution to a variety of audiences. I was not responsible for the entire document. C. I have successfully completed college-level coursework or training related to technical writing, report writing, or non-fiction writing. D. I have NO experience or training related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience The types of written communication you were responsible for and your level of responsibility 09 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University/Training Source Course Title Credits/Clock Hours 10 WORK BEHAVIOR 2 - ANALYZING INFORMATION Reviews and analyzes information including records, transactions, reports, etc., to determine its accuracy or impact and communicates findings in order to make adjustments or corrections. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience reviewing and analyzing information to determine its accuracy or impact and communicating findings in order to make adjustments or corrections. This experience was related to all 4 of the following: Human Resources, Purchasing, Funding, AND Property Management. B. I have experience reviewing and analyzing documents to determine its accuracy or impact and communicating findings in order to make adjustments or corrections. This experience was related to any 2 or 3 of the following areas: Human Resources, Purchasing, Funding, OR Property Management. C. I have experience reviewing and analyzing information to determine its accuracy or impact and communicating findings in order to make adjustments or corrections. This experience was related to any 1 of the following areas: Human Resources, Purchasing, Funding, OR Property Management. D. I have successfully completed college-level coursework or training related to data quality review, or data analysis. E. I have NO experience or training related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience The areas(s) in which you analyzed information. Human Resources, Purchasing, Funding and/or Property Management 12 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University/Training Source Course Title Credits/Clock Hours 13 WORK BEHAVIOR 3- TECHNICAL ASSISTANCE Communicates with employers, business organizations, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience communicating with others to explain applicable laws, regulations, policies, or procedures. I utilized customer service skills when dealing with adversarial situations. This experience was related to all 4 of the following: Human Resources, Purchasing, Funding, AND Property Management. B. I have experience communicating with others to explain applicable laws, regulations, policies, or procedures. I utilized customer service skills when dealing with adversarial situations. This experience was related to any 2 or 3 of the following areas: Human Resources, Purchasing, Funding, OR Property Management. C. I have experience communicating with others to explain applicable laws, regulations, policies, or procedures. I utilized customer service skills when dealing with adversarial situations. This experience was related to any 1 of the following areas: Human Resources, Purchasing, Funding, OR Property Management. D. I have successfully completed college-level coursework or training related to communications, customer service, public relations, or public speaking. E. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience The area(s) in which you provided technical assistance. Human Resources, Purchasing, Funding and/or Property Management. 15 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University/Training Source Course Title Credits/Clock Hours 16 WORK BEHAVIOR 4 - SUPERVISION Perform the full range of supervisory duties. This includes planning, delegating, and reviewing work; establishing priorities and timeframes for completion of work; providing guidance to staff on complex problems; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing training to staff. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience performing the full range of supervisory duties which included planning and delegating work; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; and interviewing and recommending applicant selection. B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff. C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting. D. I have NO experience or training related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The duties you performed as a supervisor (evaluating employee performance, approving/denying leave, resolving grievances and taking disciplinary actions, etc.). Your duties as a lead worker (reviewing work for accuracy, providing training, etc.) Your specific responsibilities. 18 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. Training Source Course Title Credits/Clock Hours 19 WORK BEHAVIOR 5 - FUNDS ALLOCATION Maintains adequate internal controls to ensure accurate records exist to support revenue and expenditures. Maintains and analyzes expenditures or other financial obligations for the purpose of providing recommendations on the use of funds and maintaining budgetary controls. Reviews and approves, disapproves, or recommends adjustments to requests for financial commitments and expenditures. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience maintaining internal controls to ensure accurate records exist to support revenue and expenditures. I was responsible for recommending and approving adjustments for financial commitments and expenditures. B. I have experience maintaining internal controls to ensure accurate records exist to support revenue and expenditures. I recommended adjustments for financial commitments and expenditures, but someone else was responsible for approving my recommendations. C. I have successfully completed college-level coursework related to accounting. D. I have NO experience or coursework related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience The actual duties you performed to allocating funds. Your level of responsibility. 21 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University/Training Source Course Title Credits/Clock Hours Required Question

Created: 2026-03-04