Communications/Customer Service Coordinator III (CCC)

Salary: $6,128.00 - $6,863.00 Monthly Location : Santa Clarita, CA Job Type: Classified Represented Job Number: 202600004 Division: Canyon Country Campus Department: Canyon Country Campus Opening Date: 01/30/2026 Closing Date: 2/25/2026 11:59 PM Pacific Description Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended. The Santa Clarita Community College District/College of the Canyons is seeking a full-time Communications/Customer Service Coordinator III (Canyon Country Campus) in the Campus Services and Operations department at the Canyon Country Campus. Salary placement will be on Range 34 of Classified Salary Schedule B. Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($6,128.00 / $6,499.00 / $6,863.00 per month) of this 20-step salary range. Probationary period for new Classified Represented employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval. Who We Are The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, "Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses." These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences - fostering healthy inclusion through inquiry, shared dialogue, and reflection to ensure that we promote a sense of community, collegiality, and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative, and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success. Who We Want We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals. Position Description: Reports to and under the supervision of the Dean, Campus Services & Operations, Canyon Country Campus, leads other communications/customer service staff, and coordinates and handles front-line communications between the district, the Canyon Country Campus and the public, providing a wide range of information. The Coordinator performs a variety of technical, fiscal, operational support, and liaison functions. Performs other related duties as assigned. Example of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Communications Coordinates the day-to-day operations of the college communications center, including a communications data computer, the switchboard and front-line reception area and mailroom; receives and routes incoming calls, operates the college's on-campus radio system module at the switchboard and makes proper telephone connections and transfers. Coordinates all activities with the Communications/Customer Service Coordinator III (Valencia Campus). Directs routine activities of the communication center staff in the absence of the Dean. Develops and coordinates the schedules of communications center staff, arranging for continuous coverage, including scheduling coverage during vacation, illness and emergency leaves. Keeps the Director of District Marketing, Creative Media, and Content Strategy informed of schedules, technical and operational issues. Provides supervision, training, and work direction to other Communications/Customer Service Technicians, relief operators, and hourly workers. As the very first point of contact for the public, provides a welcoming tone and a sense of "quality customer service" to all who call or visit the college. Acts as the information center for the campus. Maintains a directory of information. Answers inquiries from the campus staff, faculty, students and the general public and assists the public by providing information, directions to offices, classrooms and to persons from whom the public may receive assistance. Maintains positive physical presentation of public office space to include welcoming reception area, attractive and easily accessible signage and materials, and well-organized office functions. Provides college informational, marketing and other materials to visitors, including schedules, applications, and selected forms such as parking appeal forms. Handles front-line information services, providing telephone relief to administrative and student services offices. Interprets and disseminates information about district policies, procedures, and regulations to staff, students and community members who call or stop by switchboard. Generates monthly accounting reports on departmental mailing expenses, as needed. Researches United States Postal Service regulations to ensure district remains in compliance and achieves the most cost-effective mailing solutions. Serves as the liaison with college's mailing contractor, researches and troubleshoots any problems with mail pick-up or delivery; compiles regular reports to determine call activity for switchboard and various departments. Assists in development of the college's outgoing voicemail messages. Foresees the need for changes in messages during holidays and emergencies and assists campus administration in development and maintenance of the college's messages. Is responsible for contacting all district and college offices to gather information regarding hours of operation for each area and to disseminate this information throughout the college. Takes and routes messages. Assists faculty and staff on use of the voicemail system, on set up and development of individual messages. Coordinates closely with the telephone system technician and computer support who handles equipment installation, maintenance and programming. Collates and distributes materials; develops files and maintains records. Maintains and arranges for supplies, repairs and maintenance of communications office equipment, including duplicating, mailing, telephone and fax equipment. Receives, sorts, and processes incoming and outgoing mail, which may include weighing and metering outgoing mail using computerized mail-processing equipment. Inputs and maintains information in a PC computer database, creating and maintaining mailing lists and running reports. Provides backup in processing bulk and other large mailings using highly technical programs and equipment, as needed. Receives packages and textbooks, provides notification to faculty and staff and manages delivery. Maintains the mailroom as a professional and public area and assists with planning, re-ordering and labeling mail-slots each term, as required. Receives, distributes and notifies departments of incoming faxes; assists in sending outgoing faxes. On an "as needed" basis, assists in maintaining the college's fax-on-demand messages and system, updates forms, calendars and other public information materials. Assists staff with operating the facsimile machine and maintains necessary supplies. Maintains records pertaining to postal meter charges, handles postal accounts and assists with the development of annual budgets for the communications center, as needed. Generates monthly accounting reports on departmental mailing expenses. Receives requests for emergency assistance and contacts appropriate personnel and agencies for follow-up assistance. Serves as the main radio dispatcher for medical and other sorts of emergencies and crimes, working closely with facilities, security and health and safety services. Notifies appropriate staff during emergencies and assists administration in keeping the campus community informed. Handles all-campus and specific group telephone communications on an "as-needed" basis. Responsible for securing the office area during periods when the offices are unsupervised. Contacts security, appropriate administrators and/or staff to see that doors, equipment and offices are secured during periods when the office is unsupervised and/or when unknown individuals enter the office. Uses approved security and safety procedures for recognizing and dealing with suspicious mail and packages, and potentially hazardous materials. Assists in issuing day parking permits for college guests at the request of security and administrators. Responsible for issuing room keys to employees and managing the records related to this task. Participates constructively in cross-functional projects. Reprographics Receives or obtains master material from either hard copies or electronic images, prepares the master copy and the reprographic equipment for reproduction, and completes and proofs the print job. Jobs include requests for production of such materials as bulletins, charts, drawings, course syllabi, examinations, administrative materials and forms. Sets up and operates a computer to prepare copy for a variety of materials and for keeping statistical information related to center operations. Assists in establishing printing production schedules and in meeting the needs of campus staff for reprographic services. Assists in directing hourly personnel. Assists in maintaining a variety of records and files pertaining to reprographic materials, supplies, inventories, production, and equipment. Performs a variety of reprographic functions including programming and operating copier equipment and correcting paper path problems; non-technical maintenance on reproduction equipment; collates, assembles, trims and staples reproduced materials. In performing these functions, adheres to safe printing and equipment practices and follows all precautions provided on machines and operating manuals. Performs a variety of clerical functions including filing, assisting in supply inventory, maintenance, handling routine correspondence and requests. Performs other related duties as assigned. Demonstrated Knowledge and Abilities:Position requires ability to: Lead, train and coordinate other support staff members in the Communication Center, and to assist the Dean in planning and operations of the communications function for the district. Learn, interpret, and apply legal mandates, policies, regulations, guidelines and operational procedures. Effectively and efficiently operate a telephone switchboard, a computer, a range of modern office equipment, including voicemail systems, postal equipment, facsimile machines, and duplicating machines. Have strong general computer skills with at least intermediate skill levels in Microsoft Office Suite, using Word, Outlook, Excel and Access, and the ability to learn Datatel/Colleague database program. Speak in a pleasant voice, have a neat appearance, and provide quality customer service. Demonstrate calm, professional judgment in resolving complex or sensitive situations ensuring timely, effective, and appropriate communication during emergencies. Take responsibility and use professional judgment based on established guidelines and procedures. Maintain confidentiality of records, including students and employees. Deal with the public and the general educational community in a tactful and courteous manner, resolving issues and presenting a positive public relations image. Ability to deal with angry, confrontational and potentially abusive public. Understand and carry out oral and written directions while working with minimum daily supervision. Perform a variety of general and specialized technical communications work, while continuously accommodating changes and upgrades in equipment, learning new technical and communications systems, and taking advantage of training opportunities. Keyboard with speed and accuracy. Skillfully operate a two-way radio system, which includes responding to emergency situations. Operate digital print equipment and perform minor repairs. Organize, prioritize, schedule, and structure multiple work tasks in order to optimize efficient use of print capabilities. Identify minor problems with print jobs or equipment and make corrections. Take measurements using fractions and apply basic mathematical functions (addition, subtraction, multiplication, and division). Establish and maintain cooperative working relationships. Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and community. Qualifications and Minimum RequirementsMinimum Requirements: Experience: Five (5) years of customer relations and technical communications full-time equivalent experience, including telephone switchboard, computerized mailing and public contact duties. Two years' experience in the operation of reproduction and finishing equipment, performing quality printing production work. Education: Equivalent to an Associate's degree (60 semester units) from an accredited institution is required, including coursework and/or training in customer relations, telephone skills, keyboarding, computer skills and general office procedures and practices. Two years direct experience in addition to that identified above may be substituted for each one year (30 units) of college. Bilingual (Spanish) language skills are desirable. Desired Qualifications: Bachelor's Degree. Prior experience performing administrative support duties in a community college or other post-secondary educational institution. Prior experience managing projects. Prior experience managing complex database applications. Prior experience working with advanced technology, telephone systems and computer applications. Physical Characteristics: Position requires sitting and viewing a computer monitor for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mail processing equipment and duplicating equipment; reaching, bending, and stooping; frequently exert 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects; ability to lift, carry and stack objects up to 25 pounds frequently and up to 75 pounds occasionally; and hearing and speech for in-person and via telephone communication. Work environment includes working around machinery and equipment which may produce excessive noise. Work also involves standing for extended periods of time; frequent periods of walking, which may include climbing staircases; frequent bending and twisting at the neck and waist; occasional squatting. Further DetailsDistrict Classified Employee Benefits: Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees. RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California. Conditions of Employment: Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening. Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109. Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member. Board of Trustees approval. Official, sealed transcripts are required upon offer of employment. Equal Employment Opportunity: Santa Clarita Community College District is an Equal Opportunity Employer. The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427. About the District: Why Work at College of the Canyons? College of the Canyons (COC) is a nationally recognized Hispanic-Serving Institution located in Santa Clarita, California, and is dedicated to fostering student success in a dynamic and inclusive environment. Serving over 37,000 students across two campuses, COC offers more than 275 degree and certificate programs and is known for its strong transfer pathways, award-winning workforce programs, and innovative initiatives like Zero Textbook Costs (ZTC) and the Canyons Promise program, which provides two years of free education for new full-time students. As a regional leader in innovation, equity, and community engagement, the college partners with over 100 organizations, and has secured millions in grants and workforce development funding. Its students regularly transfer to top UC schools, win national scholarships, and contribute to projects reaching as far as NASA. With new facilities like the Takeda Science Center, an Intercultural Center, and robust University Center partnerships offering bachelor's and graduate degrees, COC continues to grow its impact. Faculty and staff are driven by a shared commitment to teaching excellence, respect, creativity, and meaningful community connections, all in a vibrant Southern California setting. APPLICATION AND SELECTION PROCESS: Applicants are encouraged to complete their applications online. Please visit our website at If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application. All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355. Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office: Online District CLASSIFIED Application. Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer. Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement. Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities. Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application. Supplemental Questionnaire. Please answer the following questions as part of your application packet. Do you possess an education equivalent to an Associate's degree (60 semester units) or higher from an accredited institution? If yes, list your degree(s) and please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If you do not possess an Associate's degree and are using additional years of work experience in lieu of up to 60 semester units, please clearly indicate how you meet the minimum educational requirement through this additional work experience. Do you possess five or more full-time equivalent years of customer relations and technical communications experience, including telephone switchboard, computerized mailing, and public contact duties? Please describe your prior experience, and include employer names(s), position title(s), dates of employment, full-time or part-time status (hours per week), your roles and responsibilities. Please provide your total years of full-time experience in this field. Do you possess two years or more of experience in the operation of reproduction and finishing equipment, performing quality printing production work? Please describe your experience using copiers for a variety of print jobs, providing specific examples of the details of the orders. Please describe your customer service experience, and the roles you have played in serving the public. Please describe your methods for organizing multiple projects and daily work, including maintaining files, records, and databases. Please describe your experience working with an administrative database (such as Banner, Colleague, or PeopleSoft) or a propriety system. Please describe your experience working in a team, and any roles you have held as an office leader. Please describe your ability to work successfully and thrive in a multicultural, diverse environment. Why do you want to work at College of the Canyons in this staff position? Please note: Skills evaluation of candidates for interview may be required. Travel and relocation expenses are the responsibility of the applicant. Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview. "Experience" generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant's responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience. Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant. Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s). Applicants are encouraged to apply online. If you need assistance with the application process, contact: Human Resources Office(661) 362-3427TTY/TDD (661) 362-5178 or visit our website at It is the applicant's responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form. The College is expecting to conduct initial interviews between the weeks of March 16, 2026 and March 23, 2026 and conduct final interviews between the weeks of March 23, 2026 and March 30, 2026. This is an estimated timeline, and is subject to change. Interviews may be conducted in-person or remotely via Zoom. This is an on-campus position, working forty hours per week at the Canyon Country Campus. Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies. For the most current information, please visit the College of the Canyons benefits page at or call (661) 362-3127. 01 Do you possess an education equivalent to an Associate's degree (60 semester units) or higher from an accredited institution? If yes, list your degree(s) and please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If you do not possess an Associate's degree and are using additional years of work experience in lieu of up to 60 semester units, please clearly indicate how you meet the minimum educational requirement through this additional work experience. 02 Do you possess five or more full-time equivalent years of customer relations and technical communications experience, including telephone switchboard, computerized mailing, and public contact duties? Please describe your prior experience, and include employer names(s), position title(s), dates of employment, full-time or part-time status (hours per week), your roles and responsibilities. Please provide your total years of full-time experience in this field. 03 Do you possess two years or more of experience in the operation of reproduction and finishing equipment, performing quality printing production work? Please describe your experience using copiers for a variety of print jobs, providing specific examples of the details of the orders. 04 Please describe your customer service experience, and the roles you have played in serving the public. 05 Please describe your methods for organizing multiple projects and daily work, including maintaining files, records, and databases. 06 Please describe your experience working with an administrative database (such as Banner, Colleague, or PeopleSoft) or a propriety system. 07 Please describe your experience working in a team, and any roles you have held as an office leader. 08 Please describe your ability to work successfully and thrive in a multicultural, diverse environment. 09 Why do you want to work at College of the Canyons in this staff position? Required Question

Created: 2026-03-04