Help Desk Service Specialist

Job Description Description SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team and under supervision assist users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times. Responsibilities: • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. • May be involved in customer installation and training. • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. • Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. • Support as needed per direction of the Service Desk Lead. This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events. Qualifications Required Qualifications: • BS Four (4) years of experience • DoD Secret clearance • Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+, GICSP, GSEC, CND, SSCP • Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.) • Experience researching and writing documentation and examples for technical personnel • Experience with MS Office to include Word, PowerPoint, Visio and Project • Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment • Strong oral and written communication skills across all levels • Self- starter and problem solver • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility Desired Qualifications: • DoD TS/SCI clearance • ITIL Foundations (v4 or higher) certification • HSDI Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Created: 2026-03-04