Chief Hotel Operations Manager

Chief Hotel Operations Manager Join American Cruise Lines, the largest USA flagged cruise line, as we expand our shipboard management team for an exciting 2026 season. We offer a unique small ship experience with a fleet of up to 200 passenger vessels operating exclusively within the United States. This is a fantastic opportunity to lead a dynamic team aboard our newly constructed ships. The Chief Hotel Operations Manager is the primary leader responsible for crafting exceptional daily guest experiences through superior hospitality, top-notch customer service, housekeeping, and food service operations aboard our vessels. This role includes supervisory responsibilities over the hotel management team and serves as the face of American Cruise Lines to our guests. As the Chief Hotel Operations Manager, you will ensure adherence to approved company procedures and service standards across all touchpoints, including dining, culinary, housekeeping, and guest services. Your leadership will be critical in maintaining service excellence and achieving outstanding guest satisfaction, which are vital metrics for our success. Key Responsibilities: Supervise department heads, including Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. Hold team members accountable to company standards. Ensure compliance with operational manuals and service procedures. Provide immediate, constructive feedback to the management team. Anticipate and fulfill guest and crew needs promptly. Resolve issues swiftly and seek home office support when necessary. Engage with guests during onboard events and meals. Monitor food service operations for quality and timely delivery. Ensure kitchen staff adhere to approved menus and recipes. Oversee crew orientation, discipline, schedule, and appearance. Drive sales goals with ship officers. Maintain cleanliness standards across passenger areas. Manage financial transactions and reporting for hotel services. Coordinate ordering and receiving of hotel and food supplies. Conduct daily inspections to generate and prioritize work lists. Create a positive working environment for all crew members. Collaborate with staff to deliver unforgettable cruise experiences. Fill in bartending duties as needed. Perform additional duties as required. Qualifications: 3+ years of management experience in hotel or food and beverage sectors. Bachelor's degree in business or hospitality management preferred. Proficient in Microsoft Office applications. Willingness to reside and work aboard the ship. Showcase a positive attitude and determination to succeed. No cruise industry experience required. Capable of meeting moderate physical demands including lifting, bending, and standing. Must pass a US Coast Guard regulated pre-employment drug test. Flexible availability for extended travel, including 14 to 15 hour shift days for six to eight weeks at a time. Possession of a Transportation Worker Identification Credential (TWIC). Able to perform essential job functions with or without accommodation. Work Schedule: 7 days a week while onboard the ship. Work cycles of 6-8 weeks onboard followed by 1-2 weeks off. This is a full-time, exempt role. Essential Functions: Comfortable operating in a dynamic maritime environment with distinct ship motions. Willingness to work up to 12 hours daily. Able to assist in emergency situations as needed. Capacity to stand throughout shifts. Frequent lifting (up to 20 lbs) and occasional lifting (up to 50 lbs). Ability to bend, squat, and reach regularly. Willingness to live and work on a vessel for extended durations. Frequent use of stairs required. Compensation and Benefits: Attractive competitive daily rate. Comprehensive health, dental, vision, and 401(k) with matching. Opportunities for continuous growth within the company. Covered Expenses: Includes travel, room and board, uniforms, and training. Equal Opportunity Employer: American Cruise Lines promotes equal employment opportunities for all candidates and employees, basing decisions on business needs and qualifications, without regard to any protected characteristics. This job description is not exhaustive and responsibilities may change as necessary.

Created: 2026-03-04