Outbound Lead Coordinator Plumbing and HVAC

Benefits:401(k) matchingCompetitive salaryEmployee discountsHealth insuranceOpportunity for advancementVision insuranceWellness resourcesOutbound Lead Coordinator Location: San Diego, CA (In-office) Type: Full Time Pay: $30–$36 per hour (based on experience) Schedule: Monday–FridayWhy this role mattersWe support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed.This role exists to make sure no lead falls through the cracks.What you’ll doMake outbound calls and texts daily to:Unsold HVAC and plumbing estimatesCanceled appointmentsPast customers and maintenance opportunitiesBook tune-ups, inspections, and follow-up appointmentsCreate and manage leads and follow-ups in ServiceTitanKeep every open lead updated with clear notes, status, and next stepsClose out leads cleanly when customers move forward, decline, or confirm replacementKeep outbound lists organized, current, and prioritizedLead day-to-day outbound execution by example and help keep the team on trackIdentify additional outbound opportunities inside ServiceTitanSupport HVAC and plumbing cross-sell follow-up as programs roll outWork closely with the Operations Manager to keep schedules full, especially during slower periodsRole scopeThis is a lead execution role with ownership over outbound follow-up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day.This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.You’ll be a great fit if youHave experience in HVAC, plumbing, or home services (strongly preferred)Are comfortable with high-volume outbound calling and textingAre organized and don’t let follow-ups slipTake ownership and follow through without being chasedCan lead peers by example without needing a titleHave ServiceTitan experience (a plus, not required)What we offer$30–$36 per hourMonday–Friday, in-office scheduleClear expectations and ownershipLeadership visibility and real impactOpportunity to grow as our plumbing division expandsA team that values accountability, follow-through, and resultsBenefits401(k) with company matchPaid time off (holidays, vacation, sick, birthday, anniversary)100% employer-paid medical insuranceOn-site gym and shower accessEmployee discounts (including mortgage perks)Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Created: 2026-03-04