Water Restoration Supervisor

Benefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceDonation matchingFree uniformsHealth insuranceHelp or transport serviceOpportunity for advancementPaid time offParental leaveProfit sharingStock options planTraining & developmentTuition assistanceVision insuranceWellness resourcesWater Restoration SupervisorPosition SummaryThe Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO® processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners.Key ResponsibilitiesJob & Project ManagementManage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO® standards and company proceduresRespond promptly to service calls and establish efficient job flow on-siteCoordinate job requirements, resources, timelines, and labor needsManage job file documentation to ensure accuracy, completeness, and timely updatesMonitor and control production costs to meet project budgetsTeam Leadership & SupervisionCommunicate clear expectations to Production Technicians and supervise daily activitiesEnsure production work is completed as scheduled and meets quality standardsResolve job-site issues quickly and effectively as they arisePromote accountability, productivity, and professionalism within the teamCustomer Experience & CommunicationExplain restoration processes and answer customer questions as neededMonitor, communicate, and respond to customer needs or concerns to ensure satisfactionBuild and maintain strong relationships with residential, commercial, and insurance customersSafety & ComplianceIdentify safety hazards and implement appropriate control measuresEnforce all safety procedures to protect occupants, employees, and job sitesEnsure proper use and care of equipment, materials, and company assetsFacilities, Equipment & HousekeepingMaintain cleanliness of vehicles, equipment, warehouse, and office areasProtect and properly use all company equipment and materialsSales & Marketing SupportParticipate in sales and marketing activities, including add-on services and security checksIdentify opportunities to enhance customer value and job scope when appropriateQualificationsEffective written and verbal communication skillsMinimum of one (1) year of experience in cleaning/restoration requiredIICRC certifications requiredAbility to travel locally or out of state as business needs requirePhysical & Work Environment RequirementsAbility to regularly lift 50 pounds and up to 100 pounds with assistanceExposure to chemicals and restoration environmentsAbility to walk, stand, drive, sit, climb, and work for extended periodsAbility to climb ladders and work at ceiling heightsAbility to work in confined spaces (e.g., crawl spaces)Ability to perform repetitive pushing, pulling, lifting, and carrying tasksCompensation & GrowthCompetitive pay based on experienceOvertime opportunities availableMerit-based increasesUnlimited advancement opportunitiesEmployment DisclaimerAll employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Created: 2026-03-04