Customer Service Associate

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store. Primary responsibilities include, but are not limited to, the following: • Observe work schedule as posted unless a change is approved by Store Manager. • Adheres to all City, County, State and Federal laws. • Operates shift within company guidelines to achieve sales and profits and maintain standards. • Performs all duties in a safe, reliable manner. • Completes an incident report for all employee/customer accidents or property damage on the premises. • Completes shift change checklist according to guidelines. • Records information as warranted in the store communication log. • Stays familiar with company manuals, bulletins, and other communications. • Advises Stores Manager of any situations having an adverse effect on store operating performance. • Prepares a shift change report at the completion of shift in accordance with company guidelines. • Properly records all hours worked and signs a timecard verifying all hours worked. • Assures proper sale and accounting of all merchandise purchased during shift. • Gives all customers prompt and courteous service. • Maintains personal appearance according to guidelines in Employee Handbook. • Wears company uniform and name badge while on duty. • Greet all customers with a smile and friendly acknowledgment. • Rings merchandise promptly, counts back change, offers receipt. • Assists customers who need help. • Reminds customers of specials, when appropriate. • Expresses appreciation to all customers. • Handles customer complaints according to company guidelines. • Responsible for controlling cash and inventory on their shift according to company guidelines. • Always protects company assets. • Bring to the attention of the Store Manager any damaged or spoiled merchandise discovered on their shift. • Keeps coolers, store shelves and displays fully stocked and always fronted. • Ensures the fast-food area is clean and supplies are always fully stocked. • Keeps check-out counter clean and free of clutter. • Uses correct pricing for all merchandise. • Always keeps store/floor clean. • Checks all refrigeration units for proper temperature. • Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary. • Contacts service department in the absence of store manager for any problem listed on the "after hours" maintenance list. • Ensures that the standards of all operations within the store are met, including additional training that is required. • Investigates and resolves food quality and service complaints. • Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food. • Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift. QUALIFICATIONS AND EDUCATION REQUIREMENTS • Retail sales preferred. • Excellent organizational, time management, and multitasking skills • Superior customer service skills • Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers PHYSICAL REQUIREMENTS • Remaining in a stationary position, often standing for prolonged periods. • Must be able to lift and carry objects weighing up to 25 pounds, carrying cases of milk, soda, beer and juice, etc. in a safe manner. • Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves. • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. • Repeating motions that may include the wrists, hands and/or fingers. • Ascending or descending stairs. Utilize step ladder to clean windows and retrieve materials. • Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins. • Sweep parking lot and clean outside grounds and equipment. • Enter and work in a cooler at a cold temperature as needed. • Utilize a hand truck, flat cart, mop, broom. • Handle and use cleaning products and solvents. ADDITIONAL NOTES The duties and responsibilities listed are comprehensive but not all-inclusive. It is expected to complete all other duties as assigned.

Created: 2026-03-04