Optician / Customer Service SpecialistExcellent ...

• Job Details: • Job Title: Optician / Customer Service Specialist • Client: Retail Company • Working Location: Arcadia, CA • Working style: On-site • Employment Type: Full-time • Salary: DOE (approximately $22-26 per hr) • What will you do: • Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort. • Maintain high standards of customer service and brand representation on the sales floor. • Stay updated on xxx products and industry trends for informed recommendations. • Educate customers on lens care, maintenance, and usage. • Accurately process transactions, including payments, sales, and returns, through the POS system. • Manage and organize inventory, ensuring the store remains neat and well-stocked. • Address and resolve product or service concerns, striving to exceed customer expectations with honesty and integrity. • Collaborate with team members to meet and exceed store goals and maintain a positive work environment. • Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions. • Explain store policies, warranties, and product details, fostering an informative and welcoming shopping experience. • Participate in training sessions, staff meetings, and company updates to maintain exceptional service standards. • Ensure compliance with privacy and security policies regarding customer records and store operations. • Process and verify inventory shipments and maintain store displays in line with brand standards. • Follow company policies on safety, health, harassment, and security. • Respond to customer emails and calls regarding store inquiries, product information, and complaints. • Maintain and organize inventory on the sales floor and in storage areas, including processing and verifying incoming shipments. • Perform frame adjustments and eyeglass assembly by shaping and fitting lenses into frames as needed. • Conduct eye exams and operate exam-related equipment, including measurement devices and laptops. Utilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks. • Complete various tasks as assigned by management, including retail cashier duties. • Required Qualifications & Skills: • Optical: 1 year (Required) • Customer service: 1 year (Required) • Optical or Retail experience required; ABO certification a bonus! • Demonstrated ability to provide excellent customer service, with strong communication (verbal & written) skills. • You are detail-orientated - you have strong attention to detail, especially in assisting customers with prescriptions and measurements. • You are a team-player - you enjoy working collaboratively and have a positive, proactive attitude. • You are adaptable -you're able to multitask, prioritize, and handle a fast-paced retail environment with grace. • Able to work weekends, holidays, and flexible shifts as needed.

Created: 2026-03-04