Field Operations Manager

Salary: $63,814.44 - $84,554.14 Annually Location : Water Department Marietta, GA Job Type: Full-Time Job Number: 04708 Department: Water Opening Date: 02/04/2026 Closing Date: Continuous Grade Code: 113 Position Information The purpose of this classification is to manage the operations and staff involved in reading, repairing, and maintaining water meters. This position is vital to the daily operations of the Water System, specifically managing the operations and staff involved in reading, repairing, and maintaining water meters. The Manager oversees meter maintenance department, coordinating all field work activities, including meter maintenance, and related contracted services. We request a double-fill to ensure a smooth transition and the transfer of the extensive institutional knowledge from the retiring manager to the successor. This will also include training on applicable duties within UMAX, our customer and service order management system, where the Operations Manager has direct oversight and monitoring functions related to tasks delegated to the team. Essential Functions Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Coordinates work activities for field operations, including meter turn on and off, meter maintenance, and related contracted services: prioritizes work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex and problem situations and provide technical expertise; and provides progress and activity reports to supervisor as requested. Receives and responds to escalated and/or complex inquiries, concerns and complaints from customers: investigates and resolves customer complaints; and determines validity and corrective action to be implemented. Manages the pre-billing and post-billing process: reviews the daily meter reading reports; reviews and approves billing files. Administers related contracted services: assists with preparation and review of contracts and extensions; and reviews and approves contracted work to ensure compliance with contract specifications. Assists in the development and implementation of the field operations budget: monitors expenditures and revenues to ensure compliance with approved budget; approves expenditures; and maintains related documentation. Performs other related duties as assigned. Minimum Qualifications Assoicate's Degree in Business or Public Administration, or related field required; supplemented by seven years of progressively responsible experience in water utility field operations, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses and Certifications Must possess and maintain a valid Driver's License. Physical Abilities Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements Some tasks require the ability to communicate orally. Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions. EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status. Visit Cobb County's Employee Benefits page to learn more. 01 I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process. Yes No 02 I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application. Yes No 03 Are you legally eligible to work in the United States on an unlimited and unrestricted basis? Yes No 04 Educational Background: Mark the highest level of education you have completed. High School Diploma or GED Some College Associate Degree Bachelor's Degree Advanced Degree None of the above 05 If you have a college degree, what was your major area of study? Enter N/A if this does not apply. 06 How many years of experience do you have in field operations for public utility company such as water, electrical, gas or power? No experience Less than seven years of experience Seven to ten years of experience More than ten years of experience 07 Describe your experience in field operations for a public utility company, such as water, electrical, gas, or power. Enter N/A if no experience. 08 Describe your experience in responding to concerns and complaints from customers. Enter N/A if no experience. 09 Please describe your experience with different types of water metering technologies (eg. AMR, AMI, mechanical). What type of customers did you serve (e.g. commercial or residential)? Enter NIA if not applicable. 10 How many years of experience do you have in general meter maintenance and diagnostics? No experience Less than two years of experience Two to five years of experience More than five years of experience 11 Please describe your meter diagnostic and repair experience. Enter N/A if not applicable 12 How many years of experience do you have in using customer information systems in a utility environment? (Experience using UMAX is preferred.) No experience Less than two years of experience Two to five years of experience More than five years of experience 13 What is your experience analyzing and/or repairing Large Commercial Meters? 14 How many years of experience do you have in contracts administration? No experience Less than two years of experience Two to five years of experience More than five years of experience 15 Describe your experience in contracts administration. Enter N/A if not applicable. 16 How many years of experience do you have supervising other employees? No experience Less than two years of experience Two to five years of experience More than five years of experience 17 How many people have you supervised? Please describe your experience with hiring, disciplining, conducting performance appraisals, and terminating employees. Enter N/A if not applicable. 18 Do you have a valid driver's license? Yes No 19 If you receive a conditional offer of employment, you will be required to satisfactorily complete the following requirements: a criminal background check, a Motor Vehicle Report (MVR) check, a credit check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms? Yes No Required Question

Created: 2026-03-04