Manager of Technology Operations

Salary: See Position Description Location : Rhinelander, WI Job Type: Full-time Job Number: 1500000301 Department: Information Technology Opening Date: 11/11/2025 Position Summary Reporting to the Chief Information Officer, the Manager of Technology Operations leads the planning, delivery, and continuous improvement of the College's technology services and infrastructure. This role ensures reliable, secure, and high-performing systems that support teaching, learning, and administrative operations. The Manager oversees core functions including infrastructure, cybersecurity, classroom technology, and the helpdesk, while advancing innovation through emerging technologies such as AI to enhance efficiency, engagement, and data-informed decision-making. Serving as a key member of the IT leadership team, the Manager provides strategic and operational guidance, manages budgets, and mentors staff to foster a high-performing, service-oriented culture. The position plays a vital role in aligning technology operations with institutional goals, and supporting the College's focus of academic and operational excellence. Primary Duties and Responsibilities (This list is not all-inclusive; other duties may be required and assigned.) IT Operation: Research, recommend, and procure hardware, software, security, and emerging technology solutions such as AI and analytics that align with the College's strategic objectives. Ensure the availability of reliable, secure, and high-performing technology environments that support teaching, learning, and administrative excellence. Develop and maintain comprehensive inventory management practices for hardware, software, and digital assets, including procurement, deployment, tracking, and lifecycle replacement. Explore and pilot innovative tools to enhance instructional delivery, streamline operations, and inform data-driven decision-making across the College. Collaborate with faculty, staff, and strategic partners to identify opportunities for technology adoption that strengthen student engagement, retention, and academic innovation. Proactively identify and mitigate operational and cybersecurity risks to safeguard institutional data and ensure responsible, ethical technology practices. Oversee the lifecycle management of network, security, and infrastructure systems, including monitoring, analysis, performance tuning, vendor collaboration, and asset management to support long-term institutional growth and innovation. Team Leadership: Lead, mentor, and develop a high-performing technology team, promoting innovation and adoption of emerging technologies, including AI. Recruit, train, and evaluate staff across technology operations, and cybersecurity to ensure reliable, secure, and efficient services. Collaborate with college staff to align team initiatives with institutional goals and support a service-oriented, data-influenced culture. Knowledge, Skills, and Abilities: Sound knowledge of IT systems (hardware/software/security), and cloud technology. Sound understanding of networks, security, telecommunications, databases and storage systems. Experience working with information technology budgets. Excellent organizational and leadership skills. Excellent analytical and problem-solving skills with an entrepreneurial mindset. Excellent vendor management skills. Excellent organizational skills and a commitment to continuous quality improvement. Strong interpersonal, communication and leadership skills. Ability to manage and prioritize tasks and projects. Team oriented and a commitment to diversity, equity, and inclusion. Qualifications Required Qualifications: Associate degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field. Minimum of three (3) years of experience in IT operations, infrastructure management, or related technology roles. Experience supervising staff, managing budgets, and overseeing secure and reliable IT environments. Preferred Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field. Industry recognized certificates Demonstrated experience evaluating, piloting, and deploying AI-driven tools and solutions Other Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports and files. The employee will be constantly required to sit, talk, hear, and type/write. The employee will be frequently required to stand, walk, touch/handle/grasp (using hands and fingers), and reach with hands and arms. The employee must occasionally bend or squat and lift and/or push up to 25 pounds of general office items. Specific vision abilities required by this job include close, far, and field of vision. This position requires regular and punctual employee presence. Compensation: The salary is commensurate with qualifications and experience. Includes a comprehensive benefits package. Application Procedure: Apply at Attach a cover letter addressing how your background and experience are consistent with the required and preferred qualifications of the position, a current resume, and unofficial college transcripts. Applications received by 4 p.m. on Monday, December 1st, 2025, will receive full consideration. The position will remain open until filled. Nicolet Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. We're proud to offer our employees a comprehensive benefits package and competitive wages. Employees may be eligible for the following benefits: Paid Time Off - holidays, bereavement leave, and six-weeks paid time off for FT employees Health Insurance with UMR - employer pays 88-91% of premiums Direct Primary Care Employer contribution to HSA for employees enrolled in HDHP Dental Insurance with Delta Dental - employer pays 95% of premiums for single; 92% for family plan Vision Insurance with Superior Vision - optional; 2 plans to choose from Life Insurance - employer pays 100% for Basic coverage; optional Additional and Spouse/Dependent coverage Long Term Disability Insurance - employer pays 100% Short Term Disability Insurance - optional; paid by employee Employee Assistance Program - employer pays 100% Required participation in Wisconsin Retirement System Optional Participation in Section 125 Plan - Flexible Spending Account Optional Participation in Tax Sheltered Annuity Plan -- 403(b) and 457(b) plans Professional Development Funding Degree Pursuit Reimbursement - by application, after 1 year of service Employee Mentoring Program Wellness Initiatives Ergonomic assessments On-site mammograms and flu shots Support for mothers Teladoc online medical services Tobacco Cessation Walking trails Weight loss and nutrition programming Hinge Health as a virtual physical therapy option paid by employer Benefits are pro-rated for some part-time positions. Eligible employees will receive timely notification if/as they become eligible to participate in benefit programs. Additional services and on-site resources include: - Highlights collaboration with local non-profits, public art on campus, social gatherings, and dynamic conversations. - We believe learning is for life! Get creative with classes in a variety of areas: Arts & Crafts Computers & Technology for Home Food & Cooking Health & Fitness Personal Enrichment Food and Dining A' La Carte Service - grab 'n go items, operated by Culinary students. Lakeside Cafe and Market - located in the Lakeside Center. - a student-run restaurant offering a range of cuisine prepared and served by student chefs. Operates during spring semester. Check out a wide variety of items including books/audiobooks, DVDs, music on CDs, magazines, newspapers, and electronic items like laptops, cameras, and recorders. Participate in events/offerings throughout the year. Tours and research assistance. Conference and technology classrooms, computer labs, and a theatre are available for rent, and we offer catering services. Salon - Cosmetology students provide a range of hair care, nail care, and spa services. Theatre brings a diverse offering of events to celebrate the performing arts from the Northwoods and around the world including theatre, music, and film events. 01 Do you possess an Associate Degree or higher? Yes No 02 Do you have a minimum of three (3) years of experience in IT operations, infrastructure management, or related technology roles? Yes No 03 Do you have experience supervising staff, managing budgets, and overseeing secure and reliable IT environments? Yes No Required Question

Created: 2026-03-04