Student Account Specialist II

Position InformationPosition Title Student Account Specialist IIPosting Category Full-Time Staff/ManagementStarting salary range $46,645-$60,639Faculty Position (if applicable)About Harford Community CollegeHarford Community College (HCC) has been a vital part of Harford County since 1957. As a mid-sized, comprehensive institution, we're committed to delivering high-quality education and cultural enrichment to our community. Our mission is to provide relevant, accessible education and training that connects individuals to opportunities in an ever-evolving world. As an Achieving the Dream institution, HCC is part of a national network dedicated to enhancing student success in community colleges. To learn more about our vision and values, visit our website (.Affirmative Action and Equal Employment Opportunity StatementHarford Community College is committed to the principles of Affirmative Action and Equal Employment Opportunity. It is the policy of Harford Community College not to discriminate against applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law with regard to any employment practices. HCC is an EEO and ADA/ADAA employer, including disability and protected veteran status.BenefitsExcellent benefits package, including 2 weeks paid college break, 15 days of sick leave, and 15 days paid of vacation leave. Eligible for health, vision and dental benefits, flexible spending accounts, identity theft plan, and legal benefit plan. Receive paid basic life & long-term disability insurance; employee paid supplemental life insurance available. Participation is required the mandatory retirement plan & two optional retirement plans are available (403b with match after 1 year & 457b). Receive paid basic life & long-term disability insurance. Tuition waiver for HCC classes and tuition reimbursement are also available!Job DescriptionThe purpose of the Student Account Specialist II is to support the Accounts Receivable function by servicing student and non-student accounts. This is accomplished by establishing and managing the billing accounts of children at the College's Early Learning Center; running the weekly automated refund process for the College to refund all student and non-student accounts, including refunds for financial aid and any other account adjustments; working in a front-line position to assist students, parents, and other outside customers to make payments on their accounts, resolve account issues, answering inquiries, and provide documentation; collecting non-student delinquent payments by contacting past due accounts.This is a non-exempt staff position.Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia; non-residents are expected to relocate to meet this requirement.Applicants must be currently authorized to work in the United States, as the College does not offer Visa sponsorship for this positionRequired EducationAssociate's degreeRequired ExperienceMinimum of three years of experience in cashiering, financial aid, business, accounting or related fieldRequired Knowledge, Skills, & Abilities Ability to effectively communicate with students and other members of the public to provide accurate information regarding billing, student account details and refunds Ability to troubleshoot and resolve issues related to billing discrepancies and other account inquiries Ability to assist students with reviewing their accounts and answer questions related to account holds and account balances Familiarity with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Forms, Teams, and SharePoint Detail oriented, organized, and ability to work independently Preferred Qualifications Previous experience working in higher education Knowledge of Ellucian Banner Hours per Week 40 - 100%General Weekly Work ScheduleMonday-Friday 8:30-4:30 with the ability to work 9:30-5:30 as needed.Posting Detail InformationPosting Number 2026-011FSFANumber of Vacancies 2Open DateClose Date 03/03/2026Open Until Filled NoSupplemental QuestionsRequired fields are indicated with an asterisk (). How many years of experience do you have in cashiering, financial aid, business, accounting, or a related field? Less than 2 years 2 years 3-4 years 5 or more years What is your highest level of education completed? High school or GED Associate's degree Bachelor's degree Master's degree Doctorate Do you have experience using Ellucian Banner? Yes No Have you ever worked in higher education? Yes No Are you currently a resident of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia, OR are you willing to relocate? Yes No Will you require sponsorship to work in the United States from Harford Community College? No, I will not require sponsorship from Harford Community College Yes, I will require sponsorship from Harford Community College Documents Needed to ApplyRequired Documents Resume Cover Letter Transcript- Associate Optional Documents Transcript- Bachelor's Transcript- Doctorate Transcript- Master's Certificate/Licensure 401 Thomas Run RoadBel Air, Maryland 21015443-412-2310 | Back to topCopyright © Harford Community College

Created: 2026-03-04