Service Manager - RideNow Concord

RideNow Powersports Concord is looking for a Service Manager who's ready to deliver top-tier service! What You'll Do:Lead your team, manage operations, and ensure an outstanding experience for every customer. Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability Lead and develop your team through ongoing coaching, performance management, and training Collaborate with other department heads to streamline communication and maximize the overall dealership experience Ensure all safety standards and manufacturer requirements are consistently met Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication Maintain accurate records and ensure proper cashiering and documentation practices Foster a strong team culture with a focus on accountability, continuous improvement, and results What We're Looking For:3+ years of management experience in a retail environment (dealership preferred) A deep understanding of service operations, workflow optimization, and technician productivity Strong leadership and team-building skills Excellent communication skills with a sharp focus on customer satisfaction and problem resolution Mechanically knowledgeable and familiar with service diagnostics and repair processes Deep understanding of dealer management tools (CDK and/or Lightspeed preferred) Motorcycle endorsement preferred Ability to stay organized and manage time effectively Must be able to stand for extended periods of time Must be able to safely push motorcycles weighing up to 850lbs Must be able to safely and efficiently move through the dealership premises-including indoor showrooms, vehicle lots, and service areas-while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays. Must be able to frequently bend, kneel, crouch, and reach to perform job duties. Why Join RideNow?Commission based pay Medical, dental, and vision insurance Employer paid life and short-term disability insurance Employee discounts All applicants must pass pre-employment testing including background check, MVR, and drug screening. IND03

Created: 2026-03-04