Field Service Tech

Summary: MDS Staffing is looking for a Field Service Technician (FST) that will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment and reporting on project status. Maintain, troubleshoot, and repair customer's equipment as required. Perform in-house testing and documentation. This is a full-time salary position. Typical working hours will be Monday - Friday with hours ranging from 7:00a.m. to 5:00p.m. Due to the nature of our business, there will be occasional additional and/or off-hours work required. Extended periods of additional and/or off-hours work will be discussed between employee and supervisor and compensated either by additional PTO or one-time bonuses. Specific Duties Include: • Installation and troubleshooting of low and medium voltage switchgear, ATS's, circuit breakers, protective relays, and control systems. • Provide technical support for field startups, warranty claims and maintenance contracts. • Troubleshoot and assist in configuration of control systems utilizing PLC/HMI control platform. • Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment. • Perform product testing and test results reporting. • Assist with redline drawing updates. • Develops and maintains effective working relationships with manufacturers and vendor representatives. • Resolves customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction. • Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers. • Stays current with product updates and code changes. • Develops and delivers training on client applications. Skills and Qualifications: • 3+ years' experience in Field Service role. • Experience with programming PLCs and HMIs. • Understanding of 3-phase power systems is preferred. Power distribution, AC/DC, Voltage Circuit Theory, and practical troubleshooting skills. • Training in electrical theory and technologies. Understanding of low voltage and/or medium voltage electrical equipment is preferred. • Diesel Power generation related controls and experience, including paralleled systems. • Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing. • Reading schematics and blueprints for power control, automation, and customer technical support. • Superior problem solving, project management and analytical skills. • Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint. Other Requirements: • This position requires the ability to sit, and bend or stand for extended periods of time. • Ability to operate testing equipment safely and effectively. • Must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town. • Must carry a mobile phone and be available to take customer calls. • Must possess and maintain a valid Driver's license in good standing. • Must possess and maintain a valid United States Passport for international travel.

Created: 2026-03-04