JIRA CLOUD ADMIN

###this position is available for a FULLTIME role only### Role: JIRA Cloud Admin JIJob Title : JIRA Cloud Admin Experience Required - 5+ Years Must Have Technical/Functional Skills Selenium, Test NG, Automation, SQL, Python Roles & Responsibilities • Administer and configure Jira Cloud (Software and Service Management) and • Confluence Cloud environments for multiple lines of business. • Partner with Product Owners, Scrum Masters, Release Train Engineers and Software • Engineers to implement Jira structures aligned with Amex's Scaled Agile Framework (SAFe) and enterprise Agile standards. • Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking. • Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms. • Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow). • Support governance and compliance by ensuring configurations align with Amex security and audit standards. • Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users. • Develop documentation, training materials, and best practices to promote consistent usage across business units. • Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.

Created: 2026-03-04