Magna Engineered Glass - Senior Customer Service ...

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. Job Responsibilities: JOB SUMMARY: The Senior Customer Service Coordinator (CSC) at Magna Engineered Glass has a focus on Sky365 and is responsible for delivering high-level customer support, coordinating order and delivery processes, and ensuring accurate, timely communication between Magna, its customers, and internal teams. This role requires strong problem-solving capabilities, and the ability to manage complex customer relationships in a fast-paced automotive manufacturing environment. The Senior CSC serves as a subject-matter expert for Sky365 usage, reporting, troubleshooting, and workflow optimization JOB RESPONSIBILITIES:` Act as the primary point of contact for assigned customers regarding order status, releases, logistics, and delivery schedules. Manage and monitor customer orders for Sky365, ensuring accuracy and alignment with production and shipping plans. Respond promptly to customer inquiries, concerns, and escalations, providing professional and solution-driven service. Ensure compliance with customer-specific requirements, shipping guidelines, and EDI data integrity. Serve as the Sky365 specialist for the Customer Service team. Maintain and update customer profiles, forecasts, releases, and shipping details for Sky365. Troubleshoot system discrepancies/data issues and coordinate resolutions with IT, supply chain, or production teams. Generate reports, metrics, and analytics for Sky365 to support decision-making and continuous improvement Work closely with Materials, Production, Quality, Logistics, and Engineering teams to ensure customer requirements are understood and met. Participate in daily or weekly production and planning meetings, providing customer-focused insights and data. Support the Materials Manager and leadership with order trend analysis, volume shifts, capacity concerns, and customer risk assessments. Prepare and distribute customer-related documentation such as ASN management, shipping paperwork, delivery schedules, and compliance forms. Maintain accurate and current records in accordance with Magna operational procedures and customer requirements. Track key performance indicators (KPIs), including delivery performance, premium freight, customer complaints, and forecast accuracy. Identify process gaps and inefficiencies related to customer service and Sky365 usage. Lead or participate in continuous improvement initiatives aligned with Magna's Operational Excellence principles. REQUIREMENTS: Bachelor's degree in business, Supply Chain, Operations, or equivalent experience preferred. 3-5 years of experience in customer service, supply chain, or materials-related roles-preferably in automotive manufacturing. Experience with internal and external manufacturing flows is preferred. Strong knowledge of EDI, MRP/ERP systems, and automotive OEM customer requirements. Strong analytical and problem-solving skills with the ability to assess capacity, constraints, and delivery risks. Ability to manage competing priorities in a fast-paced, change-driven environment while maintaining schedule integrity. Effective communication and organizational skills, with the ability to coordinate across cross-functional teams and external partners. Working knowledge of Lean manufacturing, JIT principles, and continuous improvement methodologies. Experience with change management, supporting engineering changes or new product launches. Demonstrated ability to work effectively in a team environment and independently. Ability to manage multiple priorities with minimal supervision. Knowledge of and adherence to safety standards and protocols in manufacturing environments. English proficiency required, with strong verbal and written communication skills. Bilingual (Spanish) preferred. WORK ENVIRONMENT: Office Environment: 80% Plant Environment: 20% The employee must be able to tolerate sitting/standing for extended periods of time. It requires (Near/Far/Depth/Color) vision in order to be able to tolerate the eye strain associated with working on a computer throughout the workday. Must be able to tolerate the use of a keyboard and mouse on average of 6 hours per workday. While working in the Plant environment, the employee will be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes, and various levels of temperature created by the manufacturing process. This role operates primarily in a manufacturing environment with most of the day being in an office setting but occasional time in the warehouse/factory may be required. Occasional travel may be required to attend meetings and visit suppliers/distribution centers. Travel requirements for this position are estimated at PHYSICAL DEMANDS: Prolonged standing up to 8-12 hours per day. Lift objects weighing up to 35 pounds multiple times per hour. Repetitive bending, twisting, turning, lifting. Repetitive use of hands, including gripping, grasping, pinching, squeezing KEY COMPETENCIES: A competency is a specific behavior or attribute that enables someone to effectively perform tasks or fulfill responsibilities in a job role. Each competency represents a key area in which an individual must excel to succeed in a role, and Magna Engineered Glass often uses competencies as benchmarks for assessing employee performance, guiding professional development, and aligning workforce capabilities with organizational goals. Customer Focused Mindset and Experience: Effectively communicate and prioritize relationships with both internal and external parties to drive customer satisfaction. Cross-Functional & External Coordination: Effectively collaborates with internal teams and external processors, suppliers, and logistics partners to align production plans, resolve constraints, and maintain synchronization across internal and outsourced operations. Analytical Problem Solving & Risk Management: Uses data, ERP/MRP systems, and capacity analysis to identify scheduling risks, evaluate trade-offs, and implement proactive solutions that minimize disruption and support customer commitments. Communication & Execution Discipline: Clearly communicates priorities, schedule changes, and constraints, ensuring alignment, accountability, and timely execution across all stakeholders in a fast-paced manufacturing environment. Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Exteriors

Created: 2026-03-04