Engineering Technician - Cleared Contractor - C

This job is with Encode, Inc a fully owned subsidiary of Lancesoft Overall Summary Provide hands-on maintainance and troubleshooting of hardware issues on computers, monitors, servers, and communication equipment (i.e., Cisco, Dell, Oracle, Client, Client, NetApp) Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix Maintain an active record of troubleshooting and repairs using a ticket system Diagnose, refurbish, and test hardware received from the field and lab Gather, analyze, and report failure data trends and inventory levels Inform and interact with the engineering team to recommend solutions to problems Package, handle, and arrange transportation for incoming and outgoing shipments Track and follow-up on outstanding equipment returns Transport/hand-carry equipment between lab, warehouse, and repair facility Perform software builds on multiple baselines by following detailed procedures Manage and safeguard assets to include government-furnished property Process new hardware by tagging and capturing asset information into a database Perform inventories and audits of hardware and reconcile asset databases Provide guidance to on-site technicians during quarterly preventative maintenance Develop test and checkout procedurs for depot repairs Perform responsibilities in accordance with established procedures Work requires independent action to resolve issues Overall Summary Highly developed support individual contributor. Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks. Makes recommendations for solutions. Works on assignments requiring judgment and initiative. Nature of Supervision Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks. Communication & Influence Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement. Makes recommendations for solutions. Innovation & Complexity Work is structured within identified boundaries and procedures. May work on assignments requiring judgment and initiative. Uses knowledge and experience to resolve issues. Organization Impact Works to achieve operational targets within job area which has impact on the overall achievement of results for the team. Work is of larger scope, typically on less structured task-related activities requiring judgement. Education & Experience Requires highly developed job knowledge/skills. Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience. • Ability to read and understand schematics and troubleshooting circuits • Must have computer/technical background • Microsoft Windows knowledge

Created: 2026-03-04