Student Support Database Manager

Posting Details Posting Summary Working Title Student Support Database Manager Role Title Gen Admin Supv I/Coord I Role Code 19221-FP FLSA Exempt Pay Band 04 Position Number 28001073 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Fairfax County - 059 Hiring Range $65,000-$75,000 Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule Monday-Friday 8:30 am-5 pm This position is a 40hr. work week schedule, with some weekend hours. Sensitive Position No Job DescriptionGeneral Description: The Student Support Database Manager is primarily responsible for implementing and administering case coordination and Maxient-based technical assistance, leadership, and training that results in supporting students, faculty, and staff as they navigate the college's student conduct process, Threat Assessment Team (TAT) process, Clery reports, and student needing assistance through the Office of Wellness and Mental Health. The Student Support Database Manager provides overall administrative oversight for Maxient in areas that fall under Student Affairs or units that are led by the Vice President for Student Affairs. This position reports to the Director of the Office of Wellness and Mental Health. Duties and Tasks: Collecting, tracking, managing, assigning, and effectively administering incident reports and case files that concern student conduct, student mental health/well-being, Clery Act or Threat Assessment reports. Administering policies and procedures related to the NOVA Maxient User and Access Manual Ensuring all electronic correspondence, data, notes, and supportive or corrective actions are accurately documented in Maxient according to related state or federal laws and college policies and procedures. Managing all data, functions, and information in the Maxient database related to student conduct, NOVA Cares (Office of Mental Health & Wellness, or Threat Assessment) and maintaining strict adherence to guidelines for access. Leading the development, facilitation, and delivery of a college-wide training program for Maxient. Managing and securing electronic files for over 15,000 records and transactions annually. Managing access to Maxient in areas specific to Office of Student Support Services. Assisting faculty, staff, and students with student services areas and providing quality service and leadership concerning Maxient. Performs annual assessment and advises internal stakeholders on how to improve Maxient to support the college mission and strategic priorities. All applicants must reside in VA, MD, or DC.Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required QualificationsRequired KSAs: Knowledge of state and federal laws, regulations, policies, and procedures concerning threat assessment and students rights and responsibilities. Knowledge and understanding of working with cases involving student conduct/organizational misconduct, and behavioral wellbeing concerns. Knowledge of student conduct and conflict education theory and practice (e.g., the spectrum of resolution options model, inclusive conflict excellence, legal issues in student conduct, etc.). Knowledge of College and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Knowledge of the Maxient database or a related student conduct or electronic case management system. Knowledge of other common college computer application programs (SIS, Navigate, etc.). Strong skills in monitoring /processes or services, to make improvements. Strong writing and verbal communication skills Demonstrated technical skills sufficient to comprehensively use and oversee the maintenance of a complex and secure Database. Demonstrated problem-solving skills. Ability to work in diverse organizational settings and with diverse internal and external stakeholders in a higher education setting. Knowledge with complex systems and information Demonstrated ability to work independently with sensitive, confidential, volatile, and complicated issues with tact and political acumen. Ability to exercise independent thinking and judgment and sound decision-making. Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices. Demonstrated ability to develop, facilitate, and lead training, presentations, and other learning activities to a wide variety of audiences, such as faculty, deans, department chairs, students, and staff. Minimum Work Experience: Experience triaging large-scale and complex cases Experience with database management. Experience with data analytics Experience working with cases involving student conduct/organizational misconduct. Additional ConsiderationsAdditional Considerations: Experience working in education, student affairs, counseling, human relations, or related field. Experience with project management, and Maxient database training. Experience as a manager/supervisor managing database programs like Maxient, EVA, SAILS, NOVA Academy, SIS and AIS. Experience in use of Doodle Polling and Survey Monkey a plus. Operation of a State Vehicle No Supervises Employees No Required Travel N/A Posting Detail Information Posting Number CLS_4311P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary)Job Open Date 02/16/2026 Job Close Date 03/02/2026 Open Until Filled No Agency Website Contact NameEmailPhone NumberSpecial Instructions to Applicants In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at 800-552-5019, or DBVI at 800-622-2155 Additional InformationBackground Check Statement Disclaimer The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. 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Created: 2026-03-04