Administrative Support Associate - 60

Administrative Support Associate - 60 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply Now link/button. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Please see Special Instructions for more details. This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Position DetailsPosition Information Division Enrollment ManagementDepartment Financial AidWorking Title Administrative AssistantVacancy Type Probationary Permanent Full TimeMin T/E Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.FTE 1Position Overall Competency Level JRecruitment Range $36,894 - $38,500Anticipated Hiring Range $38,500Position # 60FLSA Status Non-ExemptMonths per year 12Work Schedule =e.g. 8-500Work Schedule TypeIs this a grant funded position? NoIf yes, please indicate the end date of the grant.(if applicable) N/APrimary Purpose of Organization Unit To assist students and parents in obtaining the financial assistance necessary for a college education at UNCP.Primary Purpose of Position This position serves as the primary point of contact for the Office of Financial Aid and Scholarships, managing front-line phone calls and in-person walk-ins. The role supports the Financial Aid Service Center and provides departmental coverage in the absence of the Office Manager. Given the high volume of students receiving federal and state financial aid 74.77% of undergraduate and 62.22% of graduate this position is responsible for managing student intake, ensuring accurate triage, assigning students to the appropriate staff for assistance in a timely and efficient manner, and supervising Federal Work-Study students assigned to the office.Job Description Established in 1887 as a school for the education of American Indians, The University of North Carolina at Pembroke serves a distinctly diverse student body and encourages inclusion and appreciation of the values of all people. Located in the heart of Pembroke, N.C., UNCP boasts an enrollment of 8,200 in 41 undergraduate and 18 graduate programs and offers a personalized learning environment where faculty and staff are dedicated to engaged scholarship, high academic standards, creative activity and public service. Spread over 281 acres, the campus offers a sense of community and belonging--a place where faculty and staff feel supported, take pride in the university's mission, and are devoted to excellence in teaching, learning and research, and to developing leaders who make a difference in their communities. 1. Serve as the first point of contact for the Office of Financial Aid and Scholarships by managing incoming phone calls and in-person walk-ins.2. Provide accurate general information regarding federal, state, and institutional financial aid programs, policies, and procedures.3. Assess student needs, triage inquiries, and ensure students are assigned to the appropriate Financial Aid staff for timely assistance.4. Manage a high-volume student population, including undergraduates and graduates receiving federal and state aid.5. Provide support to the Financial Aid Service Center and the broader department to ensure efficient daily operations.6. Assist with workflow coordination and administrative functions as needed.7. Serve as departmental coverage during the Office Manager's absence, ensuring continuity of services and adherence to office procedures.8. Supervise, train, and assign duties to Federal Work-Study students assigned to the office.9. Monitor student employee performance, attendance, and adherence to confidentiality and customer service standards.10. Ensure work-study students are effectively supporting front-line operations and student service functions.11. Communicate consistently with Financial Aid staff to relay student needs, appointment flow, and service priorities.12. Support customer service initiatives aimed at improving the student experience and service efficiency.13. Assist with distributing information and reinforcing office policies and procedures to students.14. Ensure adherence to FERPA and institutional confidentiality requirements in all student interactions.15. Assist with maintaining accurate intake records and supporting documentation as required by departmental procedures. 16. Assist with Switchboard Operator Calls when needed. 16. Duties assigned by the Director of Financial Aid and ScholarshipsManagement Preference - Customer Service Experience (Required) - Have some supervisory experience (preferred) - Have some financial aid knowledge (preferred)Lic or Certification required by statute or regulation NonePosting Information Job Opening Date 02/11/2026Job Closing Date 02/25/2026Posting Category Administrative SupportPosting Number SPA00717Quick Link to Posting Instructions to Applicants This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Applicant Documents Required Documents Optional Documents C V/Resume Cover Letter Posting Specific Questions Required fields are indicated with an asterisk (). How did you hear about this employment opportunity? Agency Referral American Librarian Association (ALA) Association of Fundraising Professionals BlacksInHigherEd.com Career Builder Chronicle of Higher Education Cosida CUPA HR Disabled in Higher Ed Disability Website (Other) Educause Glassdoor HigherEdJobs Indeed Inside Higher Ed Journal of Blacks in Higher Education LinkedIn Monster NACUBO NativeAmericansInHigherEd.com Native Hire NCAA Market NC Works Online / One Stop Center Newspaper Personal Referral Placement Exchange SACUBO Society of Human Resources Management (SHRM) StudentAffairs.com UNC Collaborative Website UNC Pembroke Online Employment System Veterans Advantage Jobs & Career Network Veteran Website (Other) VeteransInHigherEd.com Vocational Rehab Women in Higher Education Website - Other

Created: 2026-03-04