Sr. Product Manager, Value Servicing

How you'll help us Keep Climbing (overview & key responsibilities)At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.We are seeking a Senior Product Manager to lead the strategy, roadmap, and execution of Servicing capabilities across digital and agent-assisted channels. This role combines deep servicing expertise, retail/offer-order thinking, and enterprise product leadership, operating at the intersection of commercial strategy, operations, and core technical platforms.This Product Manager will own the next generation of how customers view, receive, and redeem value across our ecosystem. They will lead the vision, strategy, and execution of end-to-end value delivery experiences - redefining what "value" means for customers and how seamlessly it shows up in their journey. Ultimately, this PM will transform value from a static benefit into a dynamic, differentiated experience that reinforces why customers choose and stay with us.Key Responsibilities: Own the end-to-end product strategy for servicing andvalue-delivery capabilities, defining long-term vision, outcomes, andmeasurable success criteria. Lead the next generation of customer value experiences,ensuring customers clearly understand, receive, and redeem value seamlesslyacross their journey. Develop and manage a multi-year roadmap that balancesmodernization of core servicing platforms with customer-facing experienceimprovements. Partner with Engineering, CX, Operations, Marketing, andCommercial teams to deliver scalable, flexible, and reliable servicingsolutions. Define and evolve value distribution and redemptionmechanisms, optimizing for transparency, speed, and personalization. Drive requirements, prioritization, and tradeoffdecisions, ensuring delivery remains aligned to business goals and platformconstraints. Champion customer insights and data-driven decisions toidentify friction points, unlock new servicing opportunities, and continuouslyrefine the experience. Ensure alignment across the enterprise by communicatingstrategy, progress, and impacts to senior leadership and key stakeholders. Promote operational excellence, ensuring solutions scaleefficiently, reduce agent pain points, and support effective servicingworkflows. What you need to succeed (minimum qualifications) Proven success in understanding and managing complexprocesses. Able to demonstrate intellectual curiosity and criticalthinking Experience translating a business vision into writtentechnical requirements. Ability to communicate clearly to business leaders andtechnical developers. Must have the ability to work well with diverse groups ina time sensitive and team environment with minimal supervision. Results oriented and capable of meeting or exceedingdeadlines with attention to detail and follow through. Consistently prioritizes safety and security of self,others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high schoolequivalency. Is at least 18 years of age and has authorization to workin the United States. What will give you a competitive edge (preferred qualifications) Bachelor's Degree with at least 5+ years of relevant workexperience. Preferred Major in quantitative discipline such asManagement Information Systems, Business Administration, Economics, Finance, orEngineering. Combination of at least 5+ years of relevant workingexperience in Revenue Management, Internal or External channels, BusinessIntelligence, and Data Analytics. Experience in at least one commercial or operationsfunction such as Reservations, ACS, eCommerce, Revenue Management, Sales, or ITpreferred. Experience working in an Agile environment as a ProductManager/Owner. Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitivesalary, industry-leading pro?t sharing program, and performanceincentives 401(k) withgenerous company contributions up to 9% Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave Comprehensivehealth bene?ts including medical, dental, vision, short/long termdisability and life bene?ts Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health Domestic andInternational space-available flight privileges for employees and eligiblefamily members Careerdevelopment programs to achieve your long-term career goals World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies Recognitionrewards and awards through the platform Unstoppable Together Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Created: 2026-03-04