Inside Sales Agent

Overview: Interstate Waste Services (IWS) is a forward-thinking provider of solid waste and recycling services, proudly serving various industrial, medical, and commercial/residential customers. With a commitment to high-quality services and the safety of our employees, customers, and communities, we have established ourselves as a leader in the industry since our founding in 1998. IWS has grown through numerous acquisitions, blending the resources of a large company with the values of family-owned businesses. Join our team and become part of our mission to provide exceptional waste management solutions. Essential Job Summary: As an Inside Sales Agent at IWS, you will support our commercial outside sales team by driving sales activities. We are looking for a proactive, results-driven individual who excels in a dynamic environment, ensuring exceptional customer service while representing our company's values and brand. Essential Job Functions: To succeed in this role, you will be responsible for: Supporting new commercial customer onboarding, including account signup and service agreement setup. Assisting customers with account changes, such as service modifications or container size adjustments. Negotiating price adjustments and facilitating customer retention efforts. Managing the service agreement renewal process and resolving billing discrepancies. Addressing service requests and issues while maintaining customer satisfaction. Transitioning lost accounts and providing detailed information about our services, pricing, and promotions. Building and nurturing strong relationships through regular communication and outstanding customer service. Staying informed on industry trends and market conditions to spot growth opportunities. Thriving in a fast-paced environment and adapting to changes during company expansion. Completing additional tasks as assigned. Requirements and Qualifications: High school diploma or equivalent; a bachelor's degree is preferred. Demonstrated inside sales experience, ideally in a B2B environment. Exceptional verbal and written communication skills. Strong negotiation and closing abilities. Ability to work independently and meet sales targets. Proficient in CRM systems and sales tools. Capacity to build and maintain customer relationships. Self-motivated, organized, and detail-oriented. Knowledge of the waste management industry is a plus. Strong technical skills, including proficiency in MS Office Suite. Ability to work effectively in a collaborative and dynamic setting. Flexibility to work a varied schedule, including overtime or at different facility locations as needed. Fluency in English is required; bilingual skills in Spanish or Mandarin are a plus. Additional Information: This job description serves to provide a general overview of the key functions of the role and is not an exhaustive list of duties. Responsibilities may evolve, and job aspects may be adjusted without prior notice. Interstate Waste Services is an equal opportunity employer and prohibits discrimination and harassment based on any characteristic protected by law.

Created: 2026-03-04