IT JR Systems Administrator

Description DEFINITION AND SCOPE OF RESPONSIBILITIES: The Junior Systems Administrator is a technical position providing tier I & II technical support as well as systems administration activities for business-critical client/server, hardware, operating systems, and applications. This position is accountable to the IT Manager to assist in the day-to-day planning, coordination, implementation, maintenance, and operation of South King Fire's computer systems, network, and related technologies. All District IT Staff may need to be available for a rotating "on-call" status and schedule. Some after-hours, weekends, and holiday work may be required and will be compensated, per FLSA overtime regulations. WORKWEEK AND HOURS: The defined "workweek" begins on Monday and ends on Sunday. This position regularly operates five days per week: (Monday - Friday), eight hours per day with a half-hour unpaid lunch. This position may require flexibility to accommodate working outside of regular business hours, as needed. SUPERVISION RECEIVED AND EXERCISED: The role reports directly to the IT Manager. ESSENTIAL FUNCTIONS: • Responds to helpdesk requests, provides support to end-users, as well as assisting with ticket escalations as needed. Identifies, researches, and resolves complex technical problems • Deploys workstations and peripherals, mobile devices, multifunction copiers, and all technology associated with our response vehicles • Maintains computer networks and related network infrastructure, including computer hardware, systems software, network hardware, application software, and all configurations • Leads team in troubleshooting and performing root-cause analysis for resolving problems that have multiple dependencies (PC workstations, servers, network, databases, software products, telephony, etc.) • Manages data backups and disaster recovery plans & operations • Maintenance of Active Directory environment, including user account management, group policies, security groups, distribution lists, etc. • Support of security systems such as firewall, email & Internet web filters, enterprise endpoint protection, access control hardware, and alarm systems • Support of the Meraki wireless network infrastructure, access points, and corp/guest access controls • Prioritizes incidents and projects for the IT team • Provides 24x7 production support and management of systems, networks, and software • Supports IP phone system, and video conferencing system, including documentation and end-user training • Plans, coordinates, and implements network security measures to protect data, software, and hardware • Performs hardware/software installations, upgrades, and maintenance for servers, desktops, laptops and peripherals • Manages significant IT projects, including recurring work and software/hardware enhancements, documentation, and oversees various phases to ensure timely completion of projects • Monitors the infrastructure and performance of networks and computer systems • Assists in maintaining IT equipment inventory, records, and lifecycle management • Assists the Human Resources division with onboarding/offboarding processes as well as end-user training of various software & hardware technologies • Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: • Demonstrated experience in the installation, maintenance, and troubleshooting of an enterprise information technology infrastructure • Knowledge of common protocols such as SSH, HTTP, HTTPS, SMTP, NTP, LDAP, KERBEROS, RADIUS and FTP • Ability to identify and repair hardware/software related problems • Experience managing Firewalls, Network/LAN/WAN, design, implementation, and support • Database administration, specifically Microsoft SQL Server and basic query functions • High-level technical knowledge encompassing some of the following; Active Directory, Server Administration, RAID configurations, Exchange 2013 or later, Windows 2012 R2 or later, WSUS, Microsoft deployment toolkit / deployment server, SQL Server, SharePoint, Storage Area Networks (SANs), ITIL Standards, Microsoft Hyper-V, Citrix or VDI environments, Remote access / VPN, Group policy objects, Application and systems monitoring tools, Phone systems; SIP; VoIP gateways Skills and Abilities: • Excellent oral and written communication skills • Promote teamwork and leads by example, while successfully collaborating across divisions, with excellent customer service skills • Unquestionable judgement, ethics, and integrity • Ability to plan, prioritize, and organize work schedule to maximize performance • Strong critical thinking, analysis, communication, and interpersonal skills • Self-starter who needs minimal supervision and can work independently with a desire and ability to learn new technologies • Customer-focused, with demonstrated experience and ability to be flexible with changing priorities, demands and requests. Demonstrated ability to identify root-cause and resolve issues end-to-end • Highly motivated with a desire and ability to learn new technologies. Requirements EDUCATION AND EXPERIENCE: Minimum Qualifications: BS/BA degree in related field such as Information Systems, or related technical certifications, or a combination of experience and education may be considered. A minimum of 3 years of experience required in related Information Technology positions. One of more of the following certifications: A+, MCP, MCSA and MCSE preferred. Desirable Qualifications: Three (3) or more years of experience in related field and additional certifications/business courses related to the role. OTHER REQUIREMENTS: Washington State driver's license and driving record free of serious or frequent violations. Must pass a criminal background check and drug screening. Must be available to work outside regular business hours when needed.

Created: 2026-03-04