Supervisor - Checking Operations

TITLE: SUPERVISOR - CHECKING OPERATIONS STATUS: EXEMPT REPORT TO: MGR - ITEM PROCESSING & CHECKING OPS DEPARTMENT: ITEM PROCESSING JOB CODE: 5010 PAY SCALE: $93,700.00 - $95,000.00 ANNUALLYGENERAL DESCRIPTION: This position supervises, plans, organizes, and directs the Checking Operations team to ensure the efficient, accurate and timely processing of deposit operations services to members. Leads the Checking Operations team by coaching, training, counseling, monitoring, and providing feedback and evaluations. Responsible for daily operations of the check payment services systems, Courtesy Pay and Overdraft Programs, and other deposit products and services. Maintains an excellent knowledge in all applicable laws, rules, and regulations to protect members' accounts and the integrity of the credit union. Communicates and interacts with members, branches, and department personnel to provide direction and assistance related to all areas of responsibility. Motivates staff to meet Golden 1's strategic goals. TASKS, DUTIES, FUNCTIONS: Identify, investigate, respond, and resolve problems and complaints, and report/escalate any potential issue that may affect system integrity or member satisfaction using established procedures. Communicate to Senior Management items relating to product, services, and industry trends as well as inquiries, follow up on escalated issues. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Have an in-depth knowledge of check-related regulations like Reg E, Reg D, Reg CC, and general collection and banking practices. Stay up to date on industry trends and regulatory changes. Maintaining current knowledge in credit union policies and practices and communicate them effectively to staff. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. Oversee all departmental job functions for compliance, timeliness, and accuracy. Prepare employee performance evaluations and recommendations for merit and promotional increases, as well as administer employee counseling and disciplinary actions. Hire staff, manage and approve department work, and monitor employee performance over overtime. In collaboration with management, develop, implement, and monitor annual goals and objectives. Monitor and maintain staff timekeeping and personnel records. Administer and ensure all rules and regulatory job functions are processed timely and ensure staff are trained to perform the duties accurately, including key tasks: Processing check return (exception) files and accurate and timely reconciliation thereof. Processing of incoming charge back items and accurate and timely reconciliation thereof. Processing of incoming and outgoing check collections, closed accounts, check orders and research. Receiving telephone inquiries related to all checking products and services by branches and members. Participate on special projects and mergers as assigned. Develop, coordinate, and implement all aspects of various highly complex system projects and act as a single point of contact for those projects. Select, direct, develop, follow-up and monitor the progress and activities of all project team members. Create a post validation task list as needed, and validate all tasks post-merger/project to ensure minimal member impact. Gather, report, and present data for senior management. Research, analyze, identify problems, and recommend solutions to avoid or mitigate financial risks. Recommend improvements for operational efficiency in all areas of responsibility or within any area of the Payment Services Department. Update and maintain department procedures and manuals and communicate changes to appropriate personnel. Implement new products, services or programs as directed. Administer and ensure all rules and regulatory job functions are processed timely and that staff perform the duties accurately. Tasks include, but are not limited to: Returned item processing, chargeback management, research, Courtesy Pay/Negative Checking reviews, GL reconciliation, supporting member inquiries, stop payment processing, and foreign/domestic item collections. Establish working relationships with the Inclearing, Transit, Check Supplies, and Chargeback vendors. Identify, report, and resolve all issues, and implement solutions to prevent recurrence. Track all issues, system changes, and member complaints related to any changes made to the systems by vendors. Request and negotiate pricing for program enhancements. Assist with the annual budget process. Review monthly budget variances and provide detailed commentary. Manage monthly audits and provide results to management. Support first-line monitoring programs. Establish and maintain consistent and quality communication with all staff, management, and vendors regarding production, policies, issues, systems, access, and personnel as needed. Identify and resolve all issues as appropriate. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Hand-eye coordination required to read, post, and settle numerous complex general ledger accounts and or account related issues. Effective oral and written communication skills required to train and evaluate staff, make training presentations, recommend improvements, interact with internal and external contacts, constructively follow up on members' inquiries and perform other related tasks. Must have the ability to work on own initiative. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile machine copy machines and telephone. Occasionally required to change work schedule to alternate shift (day, swing) to cover shortages and/or high-volume periods. Prolonged operation of a personal computer to complete tasks. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management in Branch, Call Center, Collection, and other. EXTERNAL: Members, Federal Reserve Bank, vendors, and industry related associations. QUALIFICATIONS: EDUCATION: Two-year degree or equivalent work experience may be substituted for two-year degree. EXPERIENCE: Three to five years of progressive experience and skills within a financial institution or related field. Two years of progressively more responsible supervisory experience within a financial institution and or related field. KNOWLEDGE/SKILLS: Strong leadership and supervisory skills. Good oral and written communication. Ability to coordinate and manage efficient & quality communication and operations within the department. Knowledge of Federal Reserve Bank payment system, bank operations, ten key, research and electronic banking equipment. Knowledge of State and Federal regulatory requirements relative to check legislation, Reg D, Reg CC, Reg E, OFAC, AML and general collection and banking practices. Skilled in the usage and in the technical operation of the USERS system, Word, Excel. Research and organization skills. Time management. PHYSICAL REQUIREMENTS: On occasion, perform extended data entry to fix system errors. Combined sitting and mobility in the workday. Corrected vision in the normal range. Corrected hearing in normal range. A device to enhance hearing will be provided as needed. Occasional bending, stooping, and lifting up to thirty pounds. Occasional local, statewide and U.S. travel by car or public conveyance. LICENSES/CERTIFICATIONS: #LI-Hybrid THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 02/24/2026

Created: 2026-03-04