International Customer Service Representative

Are you a TEAM player, hard worker, and have the drive to get the job done? Are you looking for a career with longevity and advancement opportunity? Want to come to work every day to feel appreciated and fulfilled at the end of the day? If so, then Conser Moving and Storage is looking for you and would like to discuss a International Customer Service Representative opportunity. Let us show you why our customers and employees rate us a 4.9 out 5!!Responsibilities of a International Customer Service Representative Manage shipments from booking through post-delivery; single point of contact.Counsel newly booked shipments on international relocation best practicesCheck quality of pack and loading teamsProvide mid-transit status updatesCheck quality of delivery teamsAnswer all inquiries/status updates within a 24-hour response periodAnswer inbound calls to International DepartmentEnsure all members are assisted in a timely mannerDistribute phone calls to team members when necessaryEnsure Utopia is updated and maintained in a timely manner.Member ETAs, member addresses and contact information, relevant flags checked, when necessary, collect Customs Documents when necessaryMonitor all Customer Service related pre-approvalsElevate problematic shipments to CS Team LeaderAssist with member issues and work with CS Team Leader to resolve problemsForward quality feedback, negative and positive, to Quality ControlMaintain rapport with OA/DA agencies by relaying pertinent information provided by service members.Assist in claims process when needed. Address any noted damaged or missing items and elevate to Quality Control/CS Team Leader in a timely manner.Process quick claimsAssist with analytical reporting on a weekly basis. Requirements of a International Customer Service Representative BS in Business or International Studies preferred /1 year experience in logistics industry preferred/ 2 years experience in customer service.Competence in MS Excel, Outlook, Word, Database Software.Ability to accurately input information into multiple systems.Desire to assist our military and DOD.Able to work under stress and maintain composure.Working knowledge in multiple areas of department to aid with matters between admin, dispatch, clearing and technology development.Strong interpersonal, verbal, and written skills.Ability to multi-task and have successive time management.Must be able to pass pre-employment background and drug screening. Rewards of a International Customer Service Representative Full Time Direct Hire EmploymentYearly Bonus IncentivesInternal PromotionsPaid Time OffHealth InsuranceDental InsuranceVision Insurance401 (K)

Created: 2026-03-04