Service Advisor

Service AdvisorSouthern Motors is seeking a friendly, knowledgeable, and customer-focused Service Advisor to join our service team. In this role, you’ll serve as the main point of contact between customers and our service department — helping them understand vehicle needs, providing accurate repair estimates, and ensuring an exceptional customer experience from drop-off to pick-up.About Southern MotorsAt Southern Motors, we’re proud of our long-standing reputation for honesty, integrity, and outstanding customer care. Our culture is built on respect, teamwork, and a shared passion for the automotive industry. We offer our employees growth opportunities, supportive leadership, and a rewarding career path.Compensation and Benefits Competitive pay planHealth, Dental & Vision Insurance (eligible after 60 days)Life & AD&D Insurance (company-paid and voluntary)Voluntary Disability, Accident, Critical Illness, and Hospital Indemnity coverage401(k) with company match after 1 year (up to 4%)Ongoing training and career growth opportunities Responsibilities Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customers Requirements Previous experience at a dealership is a plusAbility to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personality A desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Created: 2026-03-04