Service Advisor

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands  (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee)Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding.Responsibilities Greeting customers and directing them to an available technicianConsulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairsAnswering customer questions about service outcomes and consulting with technicians when necessaryInforming customers about potential cost savings and warranty protectionsAssisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle inOverseeing and managing the service center’s scheduling and workflowInforming customers of changes in service or when their vehicle is ready to be picked up Qualifications Values – integrity, drive, team playerAbility to learn and follow body shop processAbility to learn and utilize diagnostic tools and special equipmentPossesses ASE (level 2 or above) or State Technician Certification(s)Body Shop experience with import or domestic brands and automotive service-related operationsExperience in dealership systems Benefits Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto PlazaVacation time, generally ranging from one week up to three weeks per year based on time of employmentLife InsuranceDisability - both Short Term and Long TermEmployee discounts on New and Used vehiclesFlex Spending Available

Created: 2026-03-04