Office Assistant I - UPMC Hamot Neurosurgery and ...

a {text-decoration: none;color: #464feb;}tr th, tr td {border: 1px solid #e6e6e6;}tr th {background-color: #f5f5f5;}UPMC Hamot's Neurosurgery and Neurointervention office is seeking a friendly, organized Office Assistant I to help support exceptional patient care and a smooth front-office experience. This role is ideal for candidates with strong customer service skills, and prior experience in a medical office is preferred. As a key member of the care team, you'll greet and guide patients, manage appointments, and ensure accurate and timely communication across departments. If you're looking to grow your career in a dynamic clinical setting while making a positive impact on every patient interaction, we welcome you to apply. This full-time position will work Monday through Friday from 8:00am to 4:00pm. No holidays or evenings are required. Occasional weekends may be required based on office needs.Title and starting pay rate of this position may vary based on years of experience.Responsibilities: Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. High school diploma or GED is required. 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred.Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Created: 2026-03-04