Assistant General Manager

Benefits:Employee discountsOpportunity for advancementTraining & developmentSchool of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With 300+ schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds.The Assistant General Manager (GM) runs the show from ACDC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our AGMs bring commitment to working with every part of the school’s community and operations to cultivate our unique culture and environment, where our students learn music and life skills.Roles and Responsibilities (At the direction of the GM):Relationship ManagementEnsure maximum student retention by creating and maintaining the warm and positive culture of the schoolIntroduce prospective students and families to our program and encourage enrollmentCommunicate regularly with parents on progress reports and updates on school events and activities.Interact with students to make certain their needs are being met.Oversee student attendance to lessons, rehearsals and concerts. Communicate absences to parents.Handle and resolve customer relations issuesSchool ManagementManage daily teaching schedule for peak efficiency and maximum profitability.Assist in managing teaching staff and front desk staffAssume responsibility of school operations in the absence of GMCreate and maintain the unique "vibe" of the school through care and maintenance of the physical environmentMaintain attractive merchandise displays, keep accurate inventory and minimize damaged goods.Sales and PromotionHandle inbound leads and maximize conversion of leads to new students.Facilitate tours to prospective students and parents to sell enrollment.Manage ongoing marketing to prospect list.Maintain our active social media presence on a daily basisEffectively promote shows/concerts with advertising, flyers, direct mail and other marketing.Engage in music community outreach to provide guest artist opportunities for clinics and residenciesFinancial ManagementAssume responsibility with the GM for the School’s PerformanceAssist GM across customer billing, and collections.Meeting all enrollment goals insuring the school’s financial success.Skill Requirements:3+ years experience in marketing, sales, and/or customer service environment, social media managementExcellent customer service and relationship skillsDetailed oriented with strong organizational skillsExperience and interest in working with childrenStrong business acumen, preferably experience assisting in running a small businessExcellent communication skillsCollaborator who works well across diverse populationsStrong work ethic, integrity, and leadership skillsResourceful, proactive and innovativePassion and/or interest in music and the arts highly desirable

Created: 2026-03-04