Laboratory Operations Coordinator

Job Title: Laboratory Operations Coordinator Location: 1250 South Collegeville Road, Collegeville, PA 19462 Duration: 5+ months (potential extension or permanent hire; covering maternity leave) Pay Rate: $27.58/hour Benefits: Weekly pay; Vision, Dental, Medical coverage Work Schedule: 40 hours/week (No overtime) Work Model: 100% onsite Role Overview The Technical Administrator works onsite at designated customer locations, coordinating client moves and providing high-touch support. Responsibilities include managing all aspects of the OneSource Program: initiating service calls, scheduling, overseeing inventory data integrity, vendor escorting, and supporting day-to-day laboratory operations. Key Responsibilities Customer Support: Serve as the first point of non-technical and basic technical contact for customers via phone, email, portal, or other systems Address inquiries, initiate and schedule service calls, and refer customers as needed Expedite service requests with vendors and coordinate spot purchases Service Management: Monitor and process equipment service requests, confirm coverage and identify billable events Schedule preventive maintenance, compliance activities, and follow up on service completion Utilize SAP, Service Max, and customer records for accurate event documentation Ensure timely and accurate data entry for service reports and account maintenance Procurement & Vendor Coordination: Create purchase requisitions for services from non-PerkinElmer suppliers Manage documentation, approvals, delivery dates, and closure of POs Support cost-saving and KPI objectives, conduct vendor satisfaction surveys Chargeback & Reporting: Run reports to identify chargeback events and complete billing processes Escalate unresolved billing issues as needed Communication & Relationship Management: Build rapport with customers and service teams Communicate program updates, troubleshoot professionally, and ensure issue closure Escalate complex problems to management when necessary Site-Specific Duties: Escort service engineers, verify site safety compliance, coordinate equipment handoff Ensure accurate service event closure and record management in both customer and PerkinElmer systems Required Qualifications Minimum 3 years in a similar technical/admin or customer service role Proficiency in Microsoft Office (Word, Excel, PowerPoint) Experience with Veeva Vault Bachelor's or associate Degree, or equivalent work experience Strong organization and time management; effective both independently and in a team Excellent verbal and written communication skills High customer commitment and proactive attitude Experience in data entry, order management systems. SAP, Service Max, and Maximo experience is preferred Preferred Qualifications Background in pharmaceuticals Experience with GxP data review

Created: 2026-03-04