Production Support (Java or SRE)

Job Title: Tech Lead/Engineers - Production Support & Platform (Java Developers and SRE Engineers) Location: Richmond, McLean, or Remote Key Responsibilities: Tech Lead - Lead and mentor a team of 15+ engineers for production support and platform stability. Engineer - more than 50% Production Support and Deployment and follow to application development and migration based on Sprint scope. Manage pager duty rotations nd ensure timely incident resolution. Provide Level 4 support (deep technical troubleshooting and fixes). Oversee rotational night shifts (approximately once every 2.5 months). Ensure compliance with SLAs and operational excellence for critical systems. Collaborate with stakeholders for platform strategy and migration planning. Drive Run-the-Engine development work nd support enhancements. Prepare for and lead the platform migration phase in the third year. Monitor application performance, batch jobs, and system health across production and lower environments. Respond to incidents, alerts, Sev1/Sev2 outages, and provide real-time support following bank's Incident Management processes. Perform root cause analysis (RCA), create remediation plans, and ensure issues are permanently resolved. Support on-call rotations and pager duty responsibilities. Collaborate with development, SRE, and infrastructure teams to troubleshoot application, database, and integration issues. Execute deployments, configuration changes, and release support using CI/CD pipelines (OnePipeline preferred). Create/maintain operational dashboards, runbooks, SOPs, and automation scripts. Ensure compliance with bank technology and security standards. Required Skills & Experience: Tech Lead - Ability to manage large teams (10-50 members) and complex platforms. Java Development nd Site Reliability Engineering (SRE) expertise. Strong experience in production support nd incident management . Hands-on experience with pager duty tools nd support workflows . Excellent problem-solving and communication skills. Minimum 2 years of experience in similar roles. Strong experience in Unix/Linux, shell scripting, and troubleshooting distributed systems. Hands-on experience with AWS (CloudWatch, Lambda, EC2, S3, IAM, RDS, DynamoDB). Familiarity with Java-based applications, microservices, APIs, and log analysis (Splunk, CloudWatch Logs). Experience with CI/CD tools like Jenkins, OnePipeline, Git, and automated deployment strategies. Knowledge of incident management, problem management, and change management processes. Strong analytical skills and the ability to quickly diagnose complex issues.

Created: 2026-03-04