Shared Services Coordinator

1.            POSITION SUMMARY The Operations Support Specialist role coordinates installation, maintenance, repair, and replacement of office equipment within client facilities. This position is responsible for timely scheduling of work and coordinating communication, ensuring customer satisfaction and exercising attention to detail. 2.            POSITION EXPECTATIONS Analyzes projects and determines necessary labor hours, balancing timely project completion, customer satisfaction, and company budget Assesses each project and distance between client locations; determines the most efficient route for each technician each day and assigns route Generates a daily manifest for each service technician by identifying and coordinating optimally efficient driving routes for projects Makes adjustments to scheduled routes as needed to address urgent situations; communicates changes to service technicians Coordinates communications among management, sales staff, the customer service team, service technicians, and customers Communicates client needs to service technicians so they can ensure appropriate tools, equipment, etc. are prepared Generates and disseminates project itineraries, including staffing schedules, plotted routes, and other project logistics Acts as primary scheduler for servicing appointments, fielding inbound calls and coordinating outbound communications to all involved parties; ensures that client is informed and prepared with appropriate expectations Monitors any inbound shipments and maintains the scheduled target dates for all customers Acknowledges all open purchase orders within the prescribed time per department protocols Reviews and processes vendor acknowledgments and makes adjustments as needed Coordinates follow up with all parties to ensure servicing is complete and punch list items are appropriately entered Processes orders according to company standards to ensure a smooth transition to the billing process Maintains customer confidence and protects operations by keeping information confidential  Maintains a safe and clean working environment by complying with policies, procedures, and regulations Other duties as assigned 3.            SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.

Created: 2026-03-04