Reception/Administrative Associate

Description Front Desk Agent / Administrative Assistant (Community Association Management) We are seeking a friendly, professional, and detail-oriented Front Desk Agent / Administrative Assistant to join our Community Association Management team. Front desk responsibilities are the primary function of this role, serving as the first point of contact for owners, guests, vendors, and callers. In addition, this position provides administrative support to Community Association Managers to ensure efficient office and association operations. The ideal candidate is customer service-driven, highly organized, and able to multitask in a fast-paced environment while maintaining professionalism and attention to detail. Primary Responsibilities - Front Desk (Priority) Serve as the first point of contact for all visitors, homeowners, vendors, and callers Answer and route multi-line phone calls to the appropriate party Respond to general inquiries via phone, email, and in person in a professional and timely manner Maintain a professional front desk presence at all times Perform data entry and basic administrative tasks using Microsoft Office and company software Demonstrate strong organization, multitasking, and time-management skills Handle conflict resolution and problem-solving with professionalism and discretion Secondary Responsibilities - Administrative Support Provide administrative support to Community Association Managers, including scheduling, correspondence, and document preparation Assist with meeting coordination: prepare agendas, distribute meeting packets, and record meeting minutes Attend meetings as needed, including some Saturdays during the busy season (September-December) Maintain owner and association records in compliance with company standards and governing requirements Assist with homeowner communications and direct inquiries to the appropriate manager or department Perform general office duties such as filing, scanning, and data entry (software training provided) Support annual meetings, special projects, and event logistics as assigned Skills & Competencies Excellent verbal and written communication skills Strong customer service and professionalism Ability to multitask and prioritize with front desk duties taking precedence Computer proficiency (Microsoft Office required - word, excel, outlook) Attention to detail and strong organizational skills Problem-solving and conflict resolution abilities Team-oriented with a positive, approachable demeanor Ability to maintain confidentiality when handling sensitive information Preferred Qualifications Prior experience in community association management (HOA/POA/Condo Associations) or property management preferred Experience in an administrative or front desk role Knowledge of association governing documents and procedures a plus Job Type Full-time Schedule Monday to Friday In-person role Occasional Saturdays during busy season (September-December) Benefits Health insurance Life insurance Paid time off Retirement plan

Created: 2026-03-04