Implementation Project Manager

Summary of Job An Implementation Project Manager's role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning. Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor. • Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs • Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers • Serves as the main point of contact for the office staff during implementation phase • Coordinates efforts, timelines and services specific to individual client implementations • Develops and maintains customer relationship through various communication methods during the process of implementation. • Consults with customer to ascertain and define workflow needs, and determine implementation scope • Conducts assessment of needs and issues that arise during implementation then advises the client on solutions • Interdepartmental communication of the customer's unique implementation requirements and issues • Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources • Utilize Project Management best practices to drive and further develop methodology for each assigned project • Tracks all Project Management time used by each customer through online CRM system • Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software Skills & RequirementsQualifications • Must have a general understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections • Excellent organizational skills • Excellent written and oral communication skills • Effective time management skills • Must be a highly motivated person that can work independently as well as being part of a team • Proficient working with MS Office Suite of products including but not limited to Word, Excel, SharePoint • Working knowledge of healthcare industry, especially acute care services and physician office workflow • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment • Excellent analytical and problem solving skills and strong attention to detail • Basic understanding of medical and technical terminology Education and Experience Associates degree preferably in a healthcare related field or equivalent combination of education and experience Language Skills Employees are required to speak, read and write English Physical Demands / Work Environment All employees must be able to lift 50lbs

Created: 2026-03-04