Identity & Access Management Support Specialist

A Fortune 50 financial services company is seeking a highly motivated Identity & Access Management Support Specialist to join their team in the McLean, Virginia area. Responsibilities: Resolve incident tickets related to Identity Management and Governance services Fulfill Service Catalog requests, ensuring accuracy and adherence to SLAs Execute release and change tickets in accordance with established processes Perform security vulnerability remediation activities, including Saviynt configuration changes Support access management functions to enhance security, compliance, and user experience Troubleshoot and resolve issues across identity governance workflows Collaborate with cross-functional teams, including Security, Infrastructure, and Application Support Maintain documentation for changes, incidents, and operational procedures Ensure compliance with internal policies, standards, and regulatory requirements Qualifications: 5+ years of experience supporting Identity Management / Governance services using Saviynt Hands-on experience administering and supporting Saviynt Experience handling incidents, service requests, releases, and change management activities Experience with security vulnerability remediation and risk reduction initiatives Strong understanding of Identity Governance & Administration (IGA) principles Knowledge of access management, provisioning, and entitlement controls Familiarity with ITIL-aligned processes (Incident, Change, Release, Request) Strong analytical, troubleshooting, and problem-solving skills Desired Qualifications: Relevant IAM / Saviynt / Security certifications Experience supporting IAM/IGA platforms in enterprise environments Familiarity with compliance, audit, and regulatory controls Experience with identity lifecycle management and role management

Created: 2026-03-04