Alternate Office Manager

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. The Employment Program Manager III (EPM III) serves as a Section Manager/Alternate Manager of an Unemployment Insurance Center providing leadership, coaching and management of the EPM-Is, EPM-IIs, and administrative personnel as assigned. The EPM III will model the mission, vision, and values of the Department and of the Branch in interactions with internal and external customers. The position requires the selected candidate to be knowledgeable in the Unemployment Insurance (UI) program and UI system in order to plan, coordinate, direct, supervise and evaluate the activities of multiple units that handle Determinations, Claims Filing and Information Services to UI customers and employers. The EPM III is responsible for managing additional functions/production of the UI Center including Appeals, Adjustments, Overpayments, Payment Authorization, Clerical Work and Quality Control. The EPM III is also responsible for overseeing and monitoring the accuracy of office attendance and payroll as well as effectively handling personnel issues and promoting staff development plans. Travel may be required. Position located in Anaheim, CA. Near freeway 91 and 57. Position exists in Orange County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement . Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Office and cubicle environment. Occasional and overnight travel may be required. Minimum Requirements You will find the Minimum Requirements in the Class Specification. EMPLOYMENT PROGRAM MANAGER III Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-508529 Position #(s): 280-017-9198-005 Working Title: Alternate Office Manager Classification: EMPLOYMENT PROGRAM MANAGER III $7,873.00 - $9,861.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Orange County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD. Department Website: Special Requirements Must have current list or transfer eligibility. Submit a State Application (STD 678) and a Statement of Qualifications no longer than two pages describing your skills, knowledge, experience and training that help you to be successful in this managerial position. It is strongly encouraged to apply through your CalCareer Account at . Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following: Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here . Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/28/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Employment Development Department Mail In Address Attn: Job Control #508529 Human Resource Services Division, MIC 54 PO Box 826880 Sacramento , CA 94280-0001 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Employment Development Department Drop Off Address Attn: Job Control #508529 EDD/Human Resource Services Division 1416 9th Street, 1st floor lobby Sacramento , CA 95814 08:00 AM - 04:30 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Vision and Goal Oriented, Strategic Thinking Skills, Results Driven, Effective Time Skills, Results Driven, Effective Time Management, Organizational Skills and Effective Leadership. Concise and professional writing skills Familiarity with Progressive Discipline and Corrective Action Processes. Familiarity with office attendance and payroll quality control. Strong knowledge on human resource development. Strong knowledge of UI center oversight and operational needs Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint) Recent two years of UI knowledge/experience Knowledge of UI systems including SCDB, CUBS, UISS. Benefits Benefit information can be found on the CalHR website, , and the CalPERS website, . Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: Hiring Unit Contact: Krystina Vu (916) 809-7783 Thao.Vu@ Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 654-8434 Accessibility@ California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. Please carefully read the instructions as you will be rated on your ability to adhere to the filing requirements, in addition to how well your experience and/or education meet the Desirable Qualifications (DQ) of the position. The DQs are identified on the job bulletin under the Desirable Qualification section. The Statement of Qualifications (SOQ) must be in 12 point font, and not exceed 2 pages in length. Describe your experience, background, and qualifications and explain how these qualifications will help you to be successful in this managerial position. Provide specific examples of prior leadership roles and responsibilities including any experience relative to the Employment Development. Initial evaluation of each applicant will be based on content of answers and written communication skills, in addition to all other application materials. Applicants who do not submit an SOQ will be disqualified from the selection process. Background Investigation Requirement The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment. The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified." ADDITIONAL DEPARTMENT INFORMATION The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at .aspx Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Created: 2026-03-04