Tier 1 Helpdesk Representative

Description Job Summary We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively. This role offers opportunities for growth and advancement, with the potential to transition into a technical support position for top performers. Essential Duties and Responsibilities Answer and process incoming calls in a timely and professional manner. Transfer calls to the appropriate department to ensure a timely resolution. Escalate complex or technical issues to the relevant support team. Assist customers with service-related issues. Create service requests in accordance with established department policies and procedures. Job Qualifications Strong written and verbal communication skills Strong time management and organizational skills Strong interpersonal and active listening skills Attention to detail Data entry and typing skills Education and Experience Requirements High school diploma or equivalent. Previous customer service or call center experience is preferred. A passion for technology and IT is a plus.

Created: 2026-03-04