Administrative Program Associate

Introduction Looking to bring your administrative expertise to the transportation field? Join a dynamic workplace where collaboration thrives, flexibility is valued, and work-life balance is a priority. Be part of an engaging and inclusive environment that fosters professional growth while supporting unique programs, shaping strategic goals, and contributing to policy development. In this role, your contributions will not go unnoticed - you will play a key part in customer service, driving efficiency, fostering teamwork and innovation, and creating a positive work environment. The Wisconsin Department of Transportation, Division of Transportation System Development is seeking an interested and qualified individual to fill an Operations Program Associate vacancy in the Southeast Region, headquartered in Waukesha, WI. This position offers a hybridized work schedule. The position will be headquartered at and required to work from the Waukesha State Office Building in Waukesha, WI up to 4days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview. WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being Use this Total Rewards Calculator to see the total value of our competitive benefits package! In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work. Every day, WisDOT's Division of Transportation System Development plays the leading role in the upkeep and improvement of nearly 12,000 miles of state highways and bridges used by millions of people. You'll find that behind every barrel is a dedicated team from a wide array of backgrounds including engineering, planning, environmental services, public outreach, real estate, finance and many more. It can be a challenging job, but we think you'll find it's an awfully rewarding one, too. We're looking for detail-oriented critical thinkers to help deliver a quality program to build, improve and maintain transportation infrastructure throughout the state. We encourage anyone at any point in any career to take a look at WisDOT opportunities and give some thought to how your skills and resume line up. Having a good attitude, a willingness to learn and a passion for creating lasting, impactful work will go a long way here. It's a big system with lots of opportunity and responsibilities. Are you up for it? At WisDOT, you can Build the Future - NOW. Position Summary This position performs complex administrative operational program support functions. The position is an administrative subject matter expert in office operations and is responsible for evaluating workflows, recommending process improvements, and ensuring operational continuity across program areas. Independently tracks and maintains data related to administrative services, facilities, and equipment inventory to support efficiency and informed decision-making. This position functions in a hybrid working environment, covering the in-office responsibilities on a rotating schedule as the point of contact for all Southeast Region employees as well as a large number of additional agency employees also headquartered at the office. Frequent contact with the public, elected representatives and their staff, the media, and internal DOT staff is required. This position must effectively respond to inquiries related to the department's transportation programs, often navigating sensitive or adversarial situations with professionalism and discretion. This position requires strong judgement, initiative, and in-depth understanding of department, division, and regional organizational structures, policies and procedures. This position requires a high degree of independent judgment, analytical ability, and organizational skills, along with working knowledge of regional operations, budget principals, policy interpretation, and systems management. Participation in statewide workgroups to ensure regional consistency and alignment with department-wide strategic goals is required. This position serves as a key administrative resource within the region, serving as the sole lead for fleet, facilities management, employee office administration, and supports health, safety and wellness programs. This position also provides essential front-line reception services to the public, contractors, consultants, elected officials, and internal team members, serving as the representative for the department and ensuring a positive and professional experience. This role is the region's primary contact for all daily facility-related maintenance and improvement requests, including oversight of ergonomics coordination, hotel cube management, and floorplan updates. Additionally, this position serves as a resource to the Region Health, Safety, and Wellness Program, overseeing compliance with safety inspections, emergency planning, wellness events, and coordination, documentation and reporting of regulatory inspections. The position also fully manages the regional fleet program, including preventative maintenance scheduling, accident reporting, and fiscal tracking, while serving as the regional liaison to the division and ensuring statewide fleet policy compliance. Salary Information This position is in schedule-range (02-11) with an hourly salary of $22.31, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. Job Details This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. Qualifications A minimally qualified applicant will have experience and/or training with the following: Experience tracking/managing data Experience reading and interpreting laws, regulations, policies, procedures, or other complex documents Experience handling multiple projects and/or tasks in a work environment Experience in record keeping (i.e. establishing and following filing procedures, tracking/logging data, etc.) In addition to the minimum qualifications, a highly qualified applicant will also have experience with the following: Administrative operations experience (i.e. office operations, reception, customer service, facility management, health/safety, etc.) Program management experience (facilitating and/or managing projects or initiatives, etc.) This position will also require the ability to lift and carry objects weighing up to 50lbs. Occasional bending/stooping, reaching above shoulder level and push/pulling may be needed in this position. How To Apply Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the "Qualifications" section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3. Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Liz Nicolai at or 262-548-5912. Deadline to Apply The deadline to apply is Monday, March 9th at 11:59pm.

Created: 2026-03-04