Hospitality Operations Manager

Hospitality Operations Manager Thrive Restaurant Group is a family-owned restaurant company with a legacy spanning over 50 years. We are on the lookout for a passionate individual to join our family and make a meaningful impact on the lives of our guests and the communities we serve. If you seek to cultivate a vibrant work environment focused on business, leadership, and exceptional hospitality, this is the perfect opportunity for you. Carlos O'Kelly's, established in 1981, has been delighting our guests with authentic Mexican cuisine made from scratch and is celebrated for our legendary margaritas, house-made chips, and famous queso and salsa. Our guiding motto, 'Pouring out Generosity,' embodies the spirit of hospitality we strive to share at every table. Role Overview: As the Hospitality Operations Manager, you will play a key role in shaping the guest experience by nurturing a supportive work environment for our team, enhancing both operational efficiency and workplace culture. Key Responsibilities: Lead and manage the overall operations of the restaurant dining area. Recruit, train, and develop the hospitality team to excel in their roles, including supervisors, trainers, bartenders, servers, and hosts. Implement training strategies and initiatives to enhance sales skills and guest satisfaction. Provide vision and coaching to improve guest experiences actively. Foster a harmonious and supportive team environment. Organize and conduct training programs, regularly reviewing guest experience methods to ensure exceptional service standards. Oversee operational activities, including opening and closing procedures. Direct and monitor the performance of hourly employees while ensuring compliance with health, safety, and hygiene standards. Maintain excellent customer service and create a welcoming atmosphere. Collaborate closely with the Kitchen Manager and General Manager for seamless service delivery. Address guest concerns and complaints with a focus on resolution and satisfaction. Manage labor costs while optimizing staff scheduling and performance. Evaluate and provide feedback on employee performance for continuous improvement. Engage in regular professional development to enhance knowledge of restaurant management practices. Conduct administrative tasks according to company policies. Key Competencies: People-first Orientation Talent Development Exceptional Guest Service Interpersonal Influence Problem Solving and Decision Making Brand Execution Leading by Example Operational Knowledge Results Orientation Performance Management Relationship Management Commitment to Serving Others Integrity and Ownership Effective Self Management Required Qualifications: High School Diploma. No specific certification required. Previous experience in kitchen management within a casual dining setting. A minimum of one year in a supervisory role. Proficient in decision-making and problem resolution. Able to inspire and motivate team members. Effective planning and prioritization skills. Knowledge of food safety and sanitation regulations. Discretion in dealing with confidential matters. Working Conditions: Effective communication and teamwork skills. Pleasant engagement with the public. Physical capability to lift up to 50 pounds and stand for extended periods. Ability to perform fast-paced tasks in dynamic environments. Willingness to work flexible shifts, including evenings and weekends. Performance Indicators: Leadership effectiveness and health. Team cohesion and performance. Overall restaurant culture and guest satisfaction. Sales growth and operational metrics. This position may require occasional travel to management meetings and training sessions. Join us at Thrive Restaurant Group and make a difference in the lives of our guests and team members! Thrive Restaurant Group is proud to be an Equal Opportunity Employer.

Created: 2026-03-04