Case Worker

Job Summary Provide direct and indirect services to Veterans in a shelter setting, helping them improve quality of life, enhance social functioning, secure permanent housing, and build long-term stability. Link clients with the resources and support needed to achieve and sustain independent living. Work Schedule: Standard hours are Monday-Friday, 9am-5pm; however, the facility is staffed around the clock, allowing for flexible scheduling. Requirements LMSW (Licensed Master of Social Work) or LMHC (Licensed Mental Health Counselor) required Prior case management experience preferred Experience with HMIS or similar data entry platforms preferred Experience in residential programs serving individuals experiencing homelessness or similar populations preferred Experience working with individuals with substance use and/or mental illness preferred Essential Job Functions Complete initial needs assessments, respond to critical needs, and request Military Service Records (DD214) during intake Maintain confidentiality, adhere to ethical standards, and orient clients to program rules and expectations Ensure clients' basic hygiene and nutritional needs are met Develop and monitor Independent Living Plans (ILPs), track weekly progress, evaluate outcomes, and refer clients to appropriate resources Maintain complete and accurate case records, including ILPs, progress notes, correspondence, documentation of violations, and updated HMIS entries Report critical incidents immediately to the Program Director and provide regular updates on client progress, including behavioral or appearance changes Collect data required for funding and compliance, including Contract documentation Participate in fire/emergency drills and demonstrate the ability to properly use emergency panic buttons Follow up with maintenance staff regarding repairs or replacements Ensure clients who were inappropriately referred are relocated within 48 hours or the next business day Collaborate with the VA liaison to help clients meet their goals Participate in rotating on-call weekend coverage and provide weekday on-call coverage in the Program Director's absence Additional Job Functions and Expectations Conduct oneself professionally and with accountability to the agency, community, and client population Maintain reliable attendance, avoid misuse of sick/personal time, arrive on time, and provide proper notice when late or absent Perform on-call duties according to policy and be available for overtime when needed Prioritize workflow effectively, work independently with minimal supervision, and maintain confidentiality of all client and program information Report to work well-groomed, follow the dress code, and wear an ID badge while on duty Interact positively and professionally with clients, visitors, contractors, volunteers, and staff Contribute to a supportive, positive work environment and project a professional image to the public Demonstrate willingness to go above and beyond to help maintain a high-quality, caring shelter environment Perform other duties as assigned Benefits Summary: Paid Time Off (PTO) Voluntary Benefits: Medical, Dental, Vision, Life Insurance, 403(b), LegalShield, and Aflac Employer-Paid Benefits: $15,000 Life Insurance and $15,000 AD&D Dependents & Domestic Partners: Eligible for coverage under all available plans. #PHC #LI-DB2 #phc-zr

Created: 2026-03-04