Retail Loss Prevention Specialist

Join our team where people are our priority! Bring your talents to Ross, a premier off-price retail chain boasting over 2,200 stores and a remarkable history of success and growth. We excel in delivering high-quality brands and stylish merchandise at unbeatable prices, providing our customers with an exciting treasure hunt shopping experience. As a valued member of our team, you will enjoy: Success. Our dynamic team actively pursues excellence while continuously learning and evolving. Career Growth. We are committed to nurturing industry-leading talent because Ross thrives when our people do. Teamwork. Together, we tackle challenges and devise effective solutions. Commitment to Diversity, Equality & Inclusion. We celebrate the diverse backgrounds, identities, and ideas of our team and customers, knowing they strengthen us. With our headquarters located in Dublin, CA, and distribution centers across the nation, we achieved revenues of $20.4 billion in 2023. As a Fortune 500 company, we are dedicated to promoting an inclusive workplace with ongoing learning and development opportunities for all team members. JOB SUMMARY: As a Retail Loss Prevention Specialist, you will play a crucial role in maintaining a safe and secure environment for both associates and customers. Your responsibilities include greeting customers with warmth, monitoring store safety protocols, and collaborating with store leadership to minimize operational shortages while mitigating theft and fraud. KEY RESPONSIBILITIES: Ensuring a Safe Environment: Prioritize safety in all aspects of your role while assisting store leadership in upholding a secure environment. Maintain a visible presence at store entrances and the sales floor, welcoming customers and monitoring compliance with safety protocols. Ensure pathways are clear for emergency exit access. Building Great Teams: Provide exceptional customer service through friendly greetings and helpful interactions. Respect and treat all customers and associates with professionalism. Engage with team members and participate in meetings to promote teamwork. Preventing Theft: Observe and report suspicious behavior to prevent theft on the sales floor and at entrances/exits. Communicate indicators and trends of theft to store and loss prevention leadership. Adhere to company policies regarding theft response and follow best practices for operational efficiency. Reducing Operational Shortage: Educate associates on loss prevention initiatives and emphasize the importance of adhering to proper checkout procedures. QUALIFICATIONS: High School diploma or equivalent; an AA degree is preferred. One year of retail supervisory experience is preferred. Experience in loss prevention or security training is beneficial. Active Security Guard License is a plus. Proficiency in thriving within a fast-paced environment with outstanding communication skills. Strong customer service skills and conflict resolution capabilities. Must comply with legal regulations for security roles, including background checks and potential drug testing. PHYSICAL REQUIREMENTS: Regular attendance and punctuality are essential. Must be able to stand and walk for extended periods, as well as lift objects exceeding 25 lbs. Ability to bend, stoop, and crouch regularly as required by daily operations. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This job description highlights key responsibilities; it is not an exhaustive list. Duties may adjust according to management's discretion. Ross is an equal opportunity employer committed to attracting a diverse workforce. We adhere to all laws prohibiting discrimination based on protected categories. The base pay range for this position is $15.50 - $16.00, based on experience and qualifications. Total compensation may vary, with additional benefits available to all associates, including insurance programs, discounts, and retirement plans.

Created: 2026-03-04