IT Service Desk Technician

Job Description A leading North American distributor is conducting a confidential search for an IT Service Desk Technician to support a high-volume e-commerce and distribution environment. Join a fast-paced technology team and play a key role in keeping critical systems running smoothly. Key Responsibilities Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues. Create and manage incident tickets, escalating to the appropriate support groups as needed. Lead or assist with major IT incident management to quickly resolve business-impacting issues. Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution. Conduct user account setup, security maintenance, and systems monitoring. Required Qualifications High school diploma or equivalent (Bachelor's degree preferred). 3+ years of IT service desk or data-center operations experience. DataClear Certification (or equivalent recognized data-security credential) required. Proficiency with ITIL-compliant service management platforms (ServiceNow preferred). Experience in incident, change, and problem management across multi-location data centers. Compensation & Benefits Complete health insurance and 401(k) with 6% employer match starting day one. Multiple bonus programs, paid holidays, and generous paid time off. Tuition assistance for professional continuing education.

Created: 2026-03-04