Manager - Support (Closing & Title)

Description Job Summary Ensures accomplishment of team objectives and goals while mitigating risks to the client and to the company. Lead teams: Ensure timely, compliant, and accurate completion of real estate transactions, managing staff, coordinating with client and vendors, reviewing closing documents (like HUDs), resolving issues, and maintaining quality control and customer satisfaction while adhering to all legal regulations. Resolves property title defects to achieve clear, marketable title for smooth transactions, managing workflows, ensuring compliance, coordinating vendors and clients, developing strategy, and communicating with stakeholders to meet deadlines and maintain high-quality clearance. This leadership position focuses on pipeline management, escalations, training, process improvement, and empowering specialists to clear complex title issues efficiently. Essential Functions/Performance Dimensions and Tasks The essential functions of the position include, but are not limited to: People Management Select and lead employees who are responsible for the work of assigned team Ensure productivity and engagement of the team Perform people management responsibilities inclusive of HRIS timekeeping, coaching, performance evaluation, and talent/succession planning Ensure high levels of staff communication, productivity, training, development, recognition, motivation, and commitment within the team Take initiative to proactively develop, collaborate with appropriate stakeholders, vet, effectively communicate, and execute agreed upon strategies which accomplish the highest priorities of the team Establish and ensure successful execution of the team's goals, objectives, and measures which are aligned to achieving departmental objectives Support the design, maintenance, and implementation of efficient and effective human resource capacity plans Support the creation of well documented, measurable, and auditable processes/workflows Provide budget input, as requested Understand and maintain team costs within budgeted guidelines Ensure the design and implementation of programs, policies, processes, and procedures which enhance reputational, financial, and operational risk mitigation and/or revenue generation Team Operations Ensure efficient, effective, and accurate team task completion Handle issues escalated by team leads and/or members within the scope of authority provided by the Senior Manager and/or Director Escalate issues and provide recommendations for problems outside the scope of authority provided by the Senior Manager and/or Director Provide task approvals within the scope of authority provided by the Senior Manager and/or Director Proactively identify, analyze, collaborate with appropriate internal and external stakeholders to ensure clear definition of problems, and make recommendations to resolve problems Ensure service excellence Support with business development as requested Quality Assurance Ensure the creation, review, and maintenance of desktop procedures, processes, policies, data changes, and other operational matters Ensure compliance with applicable laws, regulations, rules, policies and procedures Ensure continuous and proactive improvement of processes and make recommendations to automate where appropriate Ensure the creation of and provide routine and trend reports (e.g., exception reporting) as requested Other functions, duties, and tasks as assigned Management retains the discretion to add to or change the duties of the position at any time. Job Specifications Certification/Licensure: No Certification Required Education: Bachelor's degree in real estate or business or minimum of five to ten years of equivalent experience; MBA preferred Experience: Three to five years of technical (e.g., Real Estate) and leadership experience in the work of the department preferably in the residential mortgage business and/or financial services KSAO's: Required Knowledge: A holistic and detailed understanding of the mortgage industry, policies, rules and regulations, compliance, operating risks, quality control, audit processes, and third party oversight is preferred along with understanding of long-term trends in the mortgage industry and regulations; Knowledge of principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer); Administration and Management: Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership techniques, business operation methods, and coordination of people and resources. Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Additional specific functional knowledge includes: VRM Function Required Functional Knowledge VA - Support Services Closing: HUD-1 forms, portfolio management, RESPA laws, deed requirements; Closing knowledge; Regulations, state specific codes and documentation requirements for closing of real estate; client specific software; Title: knowledge and understanding of title curative; Regulation, required documentation and codes for title clearance inclusive of curative process and re-conveyance; client specific software (example: Resnet, ivendor, Equator, and HSC HomeSteps) Essential Skills: Speaking: Talking to others to convey information effectively; Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Active Learning: Understanding the implications of new information for both current and future problem solving and decision making; Attention to Detail: accomplishes task by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts; Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions; Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Negotiation: Bringing others together and trying to reconcile differences; Service Orientation: Actively looking for ways to help people; Time Management: Managing one's own time and the time of others. Essential Abilities: Oral Expression: ability to communicate information and ideas in speaking so others will understand; Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences; Speech Recognition: ability to identify and understand the speech of another person; Speech Clarity: ability to speak clearly so others can understand; Written Comprehension: ability to read and understand information and ideas presented in writing; Written Expression: ability to communicate information and ideas in writing so others will understand; Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense; Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem; Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. Job Context: The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a high level of autonomy within highly structured process flows; and, may frequently include working beyond 40 hours per week. Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: accommodations@. EOE/Vets/Disabled ____________________________________________________________________________________________ Notice to Prospective Employees of Vendor Resource Management, Inc. who are California Residents Vendor Resources Management, Inc. dba VRM Mortgage Services respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at . If you have any questions, please contact the CCPA Team at CCPA@ or (888) 419-2272. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04